[Resolved]  Agarwal Packers And Movers — negligence, irresponsible staff, delay and damage

Address:

Mumbai City, Maharashtra

This is about India's most renowned movers and packers- Agarwal movers and packers. We had appointed these people to move our goods and vehicle from delhi to Mumbai. Everything was fine till packaging and loading. We came to
mumbai on 1st-August-2010 as date of delivery given to us 2nd or 3rd Aug....Story begins now onwards...despite of our several calls to their office we didnt get a proper answers.All they used to tell us was they will get in touch with us in 10-15 mins but we never recieve any call from them. Worst of the all the staff members was Mr Anup Mishra (highly unprofessional and irresposible). Everymorning we used to get the same answer from their office that we will receive our goods by the evening this has happened to us for seven consecutive days and then eighth day we were told that we will our stuff nexy day. So we made a plan to go to lonaavala that evening. Then around 10:00 PM we recieved the call from Mr Anup that our stuff will reach in an hour or so. We told him it would not be possible as we are not in Mumbai and we will be back tomorrow morning only. He said either you recieve it now or you will have to wauit for 3 more days. We had to wait for another 3 days for our stuff as we couldnt make it that night...And another three days for our car...And we were shocked to see the condition of our goods. We had bought only two electronic appliances Refrigerator and Washing machine. Out of which refrigerator was so badly damaged as if these ppl have played football with it. Its whole body was gone.Though these ppl had charged us for insurance coverage ...lastly they told us that it is their internal insurance (that is agarwal packers and mover's insurance) and all they can pay us is 6 K where as it was covered for the value of 15 k.so thats the story....We had to pay 37 k for shifting goods and vehicle another 1.2 lac for hotel accomodation,food and car rental plus lots of other damages which includes damage of refrigerator and other stuff like expensive crockery , hair straightener, crystal idol(worth rupees 8 K alone)...and most of all he had suffered a great deal as we had to stay in a hotel with 4 months old baby and couldnt provide him enough comfort because of all this....worst staff i have ever ever seen...worst ppl to deal with