[Resolved]  Agarwal Packers And Movers — Very late shipment of goods and no communication

Address:

Mumbai Suburban, Maharashtra

My name is Ashish Bodhankar and I recently moved to Mumbai from New Delhi. i had opted for the services of Agarwal Packers and Movers (Dilip Roadline Services, Hyd).

Right from the day of packing there has been a lot of delay and no communication from the company. They shipped the packing material to some other location and instead of 10:30 AM in the morning came to my house at 1:30 PM. The truck left my house in Delhi on 31st March and was promised the delivery on April 4th. However, when i called up the driver on 4th (as i did not receive any communication), he told that the truck malfunctioned in Jaipur and further he has no idea. I literally called 5 different people several times only to know that my household will come on April 7th and will be delivered on April 8. However, again no one informed me about the delivery as the truck did not come April 7 and came late night on April 8. Finally i received my goods on April 9.

During the 10 days, i had to follow up a lot. Even the North Region head did not respond as promised. He had no clue and rather talked rudely. All the while, i was just asking them to give me correct update and stick to the deadline that they promise.