[Resolved]  Agarwal Packers And Movers — extremely bad and irresponsible behavior

Address:

Punjab

i had booked aggarwal packers and movers to shift my house hold material from punjab to durgapur west bengal. as they indicate that they are number 1 packers and movers but it is completely wrong. there supervisor came from chandigarh and made an estimate for rs 33000 and one day before shifting they told that the estimate was wrongly prepared it had to be 50000. i any how agread as we were to shift at the earliest possible time. the supervisor never informed at the time of taking order that hte money was to be paid in advance. on sunday the supervisor asked for money 50000 to be paid there and then. it was difficult to make arrangement on sunday but still i gave them the check. then the supervisor asked for extra money for his own pocket, which i refused and they delibrelty misplaced one carton the consignment contained 44 cartons out of which only 43 cartons reached durgapur. on complaining they said that there was no such carton. after talking to them many times they told that the carton was by mistake send to uttar pradesh.
they asked for ten days to deliver the carton but on calling each time they said that we cant deliver a single carton specially so when we get another order we wuould definelty deleiver u. since then i am contacting every alternate day to their claim department in charge ms. sonia who does not pick the phone since i had a talk against this carelessness. i have made around 110 calls to her in last 5 days,but she is not at all bothered to look into the matter. i donot know that why such companise keep such irresopnsible employees in their company who donot pick the pnone after misplacing precius things of customers.
also they are giving free gifts which are promised at the time of order but after their payment no boby gives such gifts.

also the cartons were packed in my presence and were delivered to my husband. at the time o[censored]npackinf cartons they did not totally empty the cartons. in the carton a pair of branded shoes( RS 5000/) were there with other house hold which was not delivered and taken back by their men.

the company should pay for the harasment, the mobile calling charges as well as for the misplacement. the gift promised should also be delivered.