Air Arabia — good stolen from baggage

 
2 Reviews
United Arab Emirates
 rajeshri
I travelled on 1st September 2010
My Flight No. : G9492
Departed from : GOI/SHJ at 3:45 am and arrived in SHJ at 5:25 am on 01/9/2010.
I had checked in two bags properly locked but on arrival when I opened my bag I realized the gold items from the envelope from my Red bag were stolen.

I sent several emails to Sharjah customer relation officer Mr Hassan as well as in Goa Air Arabia office Ms Jamila but till date no one has processed my complaint neither they called my enquiring about my complain

I request you to kindly help me to investigate the matter and with whome i can deal with my above complain.

Thanks & Regards
Rajeshri Konadkar
[protected]
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I traveled from Istanbul to Ahmedabad via Sharjah on 28th/29th June 2012, and they "lost" my bag -- when they found it and returned it after 3 days (they sent it by a private bus carrier but gave me the locket/docket number only after 3 phone calls) all wrapped up in plastic, I opened it only to find the following items missing:
* a 8 GB flash drive with all the most recent files I had been working on for months before and during my conference in Istanbul), which was given to me by my son as a birthday gift (how the flipping hell am I going to recover these files?!);
* 3 cans of Turkish and Russian beer (out of 5 cans which I had bought for an old pre-diabetic uncle of mine who loves these exotic beer cans I bring back when I visit India -- he is allowed to cheat on his strict diet only when I visit once a year or so);
and
* about 5-10 USD in loose change in tenge, lira, etc.
The Cambata Aviation ground staff in Ahmedabad are very lax, incompetent and complacent and downright rude when asked for information or to act. While I am not 100% sure that they stole stuff from my bag, I have no other explanation forthcoming from them, besides the utter rot that they trot out. For instance, they tell me I cannot bring beer into Gujarat because it is a "dry state" (nonsense -- I am in transit and due to leave for Bangalore 3-4 days after my arrival and the beer is not meant for consumption in Gujarat).
Who in Air Arabia cares enough to act on this and the above complaints remains to be seen.
Till then I will pursue every channel or option open to me as an aggrieved and really aggravated passenger.
Ramesh Kini

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Air Arabia - good stolen from baggage

    Contact Information

    United Arab Emirates

    Complaint categoryCategory: Airlines
    Add Company Information