Air India Complaints & Reviews

I arrived on the AI-140 flight from JFK to Mumbai. I had 4 pieces of checked in luggage and received only 2 at the baggage claims. I filed a written report and the staff at that moment was very helpful. They told me to come and pick-up my luggage (preferably since i stay close by). They mentioned that u can pick ur baggage from the claims when it arrives on the same flight, same time next day.

The next day, i reached around 11.15 (since the flight was delayed). I went to the airport arrivals exit door. Told that i needed to collect my baggage. The guards at the door pointed me to the AI counter sight in front of this entrance. At the counter, a clearly free from work Shama was sitting idle. I asked if she could help me, i had some baggage issues. She said " Baggage is not my department, please go inside for baggage (pinting me towards the corridor to her right)

As a naive layman, i walked along the corridor trying to see if i could find a Baggage help desk. I found none. I reached the customs area and walked across the lost baggage kiosk. Nobody stopped me or questioned me to check. I had a baggage slip that they had given the earlier day, i thought that was probably my permit.

Unaware, i reached the counter, found the nice girl who helped me the previous day. She was handling another customer and very nicely asked me to wait. She was gone for quite long, so i decided to ask the other person on desk about my baggage.
I asked Ms. Choonawala or Soonawala ( a parsi lady maybe in her 50s). I very nicely asked if she could help me.. she said yes... I told her my case and instantly, she started yelling at me... 'how did u come in, who allowed u inside... you have breached security etc etc... I told her what had happened so again she started yelling at me, that i was putting a blame on their innocent staff...She went on for about 10 mins... just yelling in front of everyone around. I was really embarassed...I said that i agree that... i shouldnt have been able to get to that point without any security interruptions... it could've been anyone else with a bomb.Calmly... I said that the security was not right in letting me go without any documentation. She was right, but i was not at fault... it was the faulty security. She again started screaming and insulting me. Finally, i got really angry and i started yelling at her... I asked her if this was her defense for not giving me the baggage... at this she asked me to leave the premices. She told me, i wont give u anything,... get out and come back with the proper procedure... She walked me... harshly to the exit... and in front of the 1000s of people waiting outside, she told the guard not to let me in unless someone comes and gets me. In front if her, the lady shama came and defended her case that she didnt tell me to go inside...Soonawalla left without giving me any guidance as to what to do next...Shama started yelling at the security guard ' Baggage is not my department so dont send baggage people to my counter' ...I told them, that because they dont want to do any work outside their work zone, people like us suffer. The guard told me to go upstairs and get a pass. Me and my old parents walked all the way to the upper help desk, only to hear ' Go down.. u'll get a pass there'.... We requested to see the supervisor... A very nice guy, Mr. Adil, said he will help us, and he called the nice girl from the baggage zone.. She then helped me with the pass etc. Eventually, i got only one piece of my baggage,,,, soonawalla said the other oe would come the next day.

I spoke to a lot of customs officers about my case. They said that the lady is absolutely rude to most customers. Some of them had actually seen her scream at an innocent gujarati lady passenger. At this, she was instructed by an official not to dominate the poor lady who was almost on the verge of crying.

I guess this lady feels, that talking loudly and rudely to customers might help the airlines hide the flaws... maybe thats how she talks to her family too... BUT SUCH PEOPLE SHOULD NOT BE IN A CUSTOMER SERVICE DEPARTMENT because they dont know the basic manners and etiquette of talking to customers. I REQUEST THE RESPONSIBLE OFFICERS TO FIRE HER from this position.... she has no right to stand there and talk trash to people!!! that she can do at home...

dear sir,

i had booked a ticket of AIR INDIA from cleartrip.com having flight no IC-102 (PNR J45CX)
scheduled departure form New Delhi Interbational airport terminal no. -3 at 8:00 pm
on 7/09/2010.
After enquiring and confirmation from your representatives about my PNR and departure of
the flight i reached airport. when i placed my ticket to Mr. PRADEEP (Asst. Manager) of AIR INDIA
at terminal -3 (G block) first he said yours is a confirmed and started to process for my boarding card
but in a while he talked to someone and i think he sold my ticket to someone else or favoured someone and
said "i am sorry you are on standby" and kept me in dark for 3 hrs from 7:00 pm to 10:00 pm,
in the meantime flight IC-102 taken off from New Delhi. I said him to arrange for accomodation
as i had no place to stay in delhi i had come to delhi to attend interview of PGCIL and had
to leave for Kolkata on the same day to my brother to finalise some urgent matrimonial related proposal.
i also asked him reschedule my journey to first morning flight to Kolkata.
in reply he said he can't provide accomodation and can not guarantee for the first morning flight to Kolkata,
instead he said me to leave my mobile no with him and said to stay over night in delhi at my own and
and he will inform me whenever there is availability.
i said him to arrage to talk to his superior, Mr. Pradeep (Air India) said Mr. Amit Khanna
is the duty Manager he gave his number but Mr. Amit Khanna did not take pain either to respond
to my calls or came out to meet and guide me to this situation.

due to your irresponsibility i had to cancel my return ticket "Mumbai from Kolkata" (Jet Lite dated 12/09/2010).
and spoiled all my pre decided plans.
in view of the above it is requested that my case may be given due consideration and full
refund of both my tickets (new Delhi to Kolkata & Kolkata to Mumbai) be ensured with a compensation
of Rs.25,000/- towards my expenditure to stay one day extra in Delhi and spoiling my
plans and commitment in Kolkata and giving me mental and monetarial harrasement.

awaiting your favourable response to resolve the issue at the earliest.

thanks

Ritesh Kumar
Asst Manager (CDMA)
2nd flr, BKC Tele Exch
BKC, Kurla(W), Mumbai-98
phone:[protected]
Mobile: [protected]



The additional details regarding this air ticket from cleartrip.com

Hi RITESH,

Your New Delhi - Kolkata one-way flight is confirmed. Your e-ticket is attached
along with this email. Your Trip ID is [protected], you should use this in all
communication with Cleartrip.

Trip details
Sector Flight details Airline PNR Ticket#
DEL-CCU AI-102
08:00 PM, September 07, 2010
3 J45CX[protected]


Cleartrip contact number:+[protected]STD / local charges apply)



Your e-ticket is attached along with this mail. In case you face any problems in viewing the attachment you can view & print your ticket online »


Payment details
We have charged you Rs. 3,979, details of which are given below. You can sign into your Cleartrip Account and visit your trips page to print an invoice for this.

Payment mode Credit Card
Card# 5239 51xx xxxx 6000
Base Fare Rs. 3,426.00
Other Charges Rs. 553.17
Total Rs. 3,979



AIR INDIA DOMESTIC COMPLAINT NUMBER

Your Reference Number is [protected]

i was informed about my flight reschedule at the last moment. and while booking ticket it was starting from delhi at 05 20a.m and arriving at 08 20 a.m in coimbatore. but the flight no:ic 7603 was rescheduled to 11 30 which made my business loss of one crore. but y d hell they booked my ticket at 05 20 and changed it at last moment and didnt inform me two days prior. so that i can change my program. what they r going to do regarding this. i want justice . i here by aatach my ticket details


Booked On: Sat, 04 Sep 2010

PNR: RAVYZS
Ticket Number:[protected]

GDS Reservation Code: LWCBR8
Ticket number: [protected]
Issuing airline: INDIAN
Date issued: 04SEP10
Issuing agent: INDIA
Issuing agent: 0X7D/ATT
IATA number: 14369891


Passenger: SHEELAN / CT MR [Adult]


09SEP10 INDIAN IC-7603
From: Delhi (DEL), INDIA Departs: 05:20 AM Not valid before: 09SEP10
To: Coimbatore (CJB), INDIA Arrives: 08:20 AM Not valid after: 09SEP10
Travel Date: 09SEP10 DEPARTS DEL TERMINAL 1

Airline PNR: RAVYZS

Please note: This Journey is NONREFUNDABLE


Pricing Details (Onward Journey)
Base Fare: Rs. 2,840.00
Fuel Surcharge: Rs. 3,100.00
Fees and Taxes: Rs. 660.00
Total: Rs. 6,600.00

Please note:
• All Guests, including children and infants, must present valid identification at check-in.
• Check-in begins 2 hours prior to the flight for seat assignment and closes 45 minutes prior to the scheduled departure.
• Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
• Indian allows its Guests to check-in up to 20Kg(Economy Class) and 30Kg(Business Class) of luggage per paying passenger. Baggage in excess of 20Kg(Economy Class) and 30Kg(Business Class) is subject to a fee to be paid at the airport at check-in.
• Cancellation Charges shall be as per airline rules.
• For any queries please contact Indian at 1407 for all MTNL/BSNL phones
• Please check the figures / timings as they may change time to time without any notice to the passenger.
• You can contact us at the following for any information:
E.T.TOURS AND TRAVELS

32-A/1, BASHYAKARALU ROAD
COIMBATORE
Ph:[protected],[protected]
We wish you a pleasant journey!
thanking you
sheelan thangavelu
e-mail:sheelan.[protected]@gmail.com
phone no:[protected]

I travelled to Vancouver Canada on 8th august 2010.I booked ticket through Air India and flights were AI 121 From Delhi to Frankfurt and then frankfurt to Vancouver it was Lufthansa LH 492.One of my bags bearing Tag no.[protected] was missing.I lodged complaint with Lufthansa office at Vancouver Airport.
From 8th onwards I am contacting daily but not getting any satisfactory reply.Even after 9 days my bag is still not traced.Neither I got any inf. from airline.Tried to contact Air India helpline in Canada and they asked to contact delhi airport and no. given is not responding. Pl. Help to get my bag.


Robin Shullai

I was a passenger on Air India flight IC 902 on 4th Aug 2010 from Delhi to Bengaluru. Although I checked in my baggage (22 L red strolley ) personally, the bag went missing in transit. Upon arrival I filled in a form at the airline office and that was the end of it. Air India has so far not taken the initiative to contact me and let me know the status og the bag/ help me in claiming insurance.

Kris George
+91 [protected]

I went to Vancouver and participated in The international conference INPC 2010 organised by TRIUMF in UBC, Vancouver, Canada. The onward journey from Delhi to Vancouver via Frankfurt, and Toronto was completed without any incident.

During the return journey, from Vancouver on reaching Frankfurt inter-national airport Air-India (AI) counter via Toronto, i was told on 14th July 2010, that the eticket (ETKT 014 [protected]-86) is not giving full itinerary of travel in AI database. AI staff asked me to contact the Air-Canada (whose office is outside security check area in Frankfurt international airport) for resolving the problem. On my query the Air-Canada vouched that my eticket is proper & valid. After doing security check again and going to AI counter, they maintained that the problem persists.

After lot of discussions, AI staff went to Lufthansa (by which I flew from Toronto to Frankfurt) counter who expressed their in-ability to resolve the problem. Later AI staff went to Air-Canada who showed that their database shows the itinerary in full for the entire travel from Vancouver to Delhi via Toronto and Frankfurt.. This ordeal of running between AI & Air-Canada went on for few hours which ended in NIL result. The AI staff gave coupons for lunch, dinner & breakfast as the transit visa for a day was not available.

The next day with the same air ticket AI managed to give boarding pass from Frankfurt to Delhi without any fuss in the same flight. This kind of harassment (staying overnight in Airport) to customers does not promote your business.

I gave this complaint to Air Canada, Air India. When Air India kept silent on the complaint, i give below the response of Air Canada

[protected]-----
Dear Mr. Muralithar

We thank you for your e mail of the 19th July 2010 which I have read with a great deal of interest and concern. Please accept our sincere apologies for the inconvenience caused to you at Frankfurt airport.

I have thoroughly checked your flight records and itinerary and everything is in correct order. I do not understand as to why Air India in Frankfurt did not accept your for travel. We take matters such as this very seriously indeed and I have therefore forwarded your e mail to the appropriate departmental manager for their investigation and for an internal review. We need to avoid a re-occurence of such a matter.

On behalf of Air Canada please accept my apologies for the disappointment and inconvenience you experienced on this occasion and we do hope we can welcome you back on board our flights in the not too distant future when we can prove to you how pleasant and trouble free it can be when you fly with us.

Yours sincerely,


Joy Hamerton
Customer Relations Department
[protected]-----

regards & thanks

murali

Dear Sir,
I had booked a flight IC 936 from hyderabad to chennai on 5-Jun-2010.For personal reasons i cannot reach the airport. Hence i requested an official at customer care Name-Zakir (number :[protected] to cancel my ticket on 05-Jun-2010 around 8:10 AM. I was happy that i could at least cancel the ticket at that time.
Later when i contacted the same number i was informed that i have to contact the Air India office at chennai.
I also sent a mail to helpdesk.[protected]@indian-airlines.nic.in for canceling my ticket 11-Jun-2010 and 14-Jun-2010.
I tried to contact every possible Air-india person to get my ticket canceled for 7 days.After a lot tiresome replies i went to Air-India office at Egmore-Chennai.

In a highly irresponsible manner, i was informed(By Air-India Chennai Office Person for Domestic Flights Name-Priya) that since my PNR was expired in their computer they cannot do anything with the ticket.But i got the information that my ticket is still open. They informed me to send a mail to helpdesk.[protected]@indian-airlines.nic.in to cancel my ticket.

I have mailed several times to the E-Mail id.Til now i did not receive even a single response.
My PNR number is RE5M7C.

Please tell me a way to get my money back.Please contact me at [protected]@yahoo.co.in.

Raghavan M
Chennai

Sir,

I wish to submit that I was made to put my guitar in checked in baggae at the Indira gandhi international Airport whie traveling from New delhi to Mumbai on 31 may 10. The reson given was that a passenger is not allowed more than 2 pieces of luggage in the cabin. I had a laptop bag and a haversack and had requested that the guitar be permitted in addition. The reason why the haversack could not be put in the check in baggae was that the weight was going to 39kgs. I requested that I was a full fare passenger and was under transfer and therefore if it could be acceptable if I could go to 39kgs. however i was intimated that I would have to pay for the same. Post that i requested the staff to put a fragile badge on the guitar and handle with care. however no such thing was done and the guitar landed broken in two pieces. It is submitted that the guitar is beyond repair and has no further utility. The broken guitar has been kept in as is condition to show the authorities when asked to.

I lodged a complaint and is recoreded as Log 92 in the register at Mumbai Airport. I was assured that someone from the airlines will get in touch with me. However todate there has been no response from the authorities. I have given reminder calls to the airport and was told that the case is beng procesed. I was told to lodge a complaint on the net to customer service. I did the same on the official website of Air India, however, the mails have bounced back. i have a record of the bounced mails on two occasions to prove the same.

I would like to now take official action against the authorities for their callous and inappropriate behaviour. I am in the goverment services and forced to fly by Air India. I have no choice.

Regards
Swapnil
[protected]

Kind Sir/Madam,
I Mr. M.D. Khan would like to complaint and bring to your notice the inconvenience and unprofessionalism i faced because of Air India staff. I am a regular traveler. On the 17th of April, 2010, I was supposed to travel from Mumbai to Madras with Air India airline on flight AI 640, My booking was confirmed. when i reached they informed me that flight is cancel and they transfer me to domestic airport on ic Unfortunately, upon reaching the airport i was informed that my booking had been cancelled because of non-availability of seats. I was rebooked for another flight. On confirming with your ground handling staff Mr. Shivgankar, i was informed that even the next flight was full and i was not promised a seat on the next flight either. I was advised to take another flight since i had to reach my destination urgently. I was promised full refund on my ticket by your staff. After 3 days when i came back to Mumbai, i informed my travel agent regarding the same, he refused to refund the amount because upon his confirmation with the airline, he was informed that i had already utilized my ticket. When i confirmed with your customer care executives, airport authorities and , Who is your deputy manager for refunds i was informed that my ticket had something called as 'FIM EXCAHNGE' mentioned on the telex copy. I clearly did not understand the term 'FIM EXCHANGE'. On confirming with , i was told that my ticket has already been utilized. The new ticket no. which i received form Air India call center is[protected] which according to them has been utilized. I have not utilized any ticket so far. i got to know later that i was entitled to receive another ticket which Air India ground staff never offered me and i was later forced to purchase another ticket of another airline, i have proof of travel with Kingfisher airline, i was not offered any choice or alternative soultion. I have never faced such inconvenience, and lack of support from Air India staff before.. i have mentioned all my details below. Kindly look into the matter. Air India has a good reputation and esteem; I hope I will hear a positive reply. i don’t intend to take serious or stern actions until forced to. My actual ticket no.[protected] Airline ref.: no. was J7LGQ Flight no.: AI 640 cancelled Date: 17th April 2010 Rebooked FLIGHT NO. IC 972 which i have not travelled on. New ticket no. which i received form your customer care personnel: Contact no. [protected] If possible i would like to speak to the Quality control department of your airline. Thank you

I am a software engineer working for Wipro Technologies. I have recently been transfered to Gurgaon from Chennai.
I have given good amount of advanced money to Air Cargo movers and packers ltd, for shifting of households and bike from chennai to gurgaon. I have handed over my luggage to them on 24th April 2010 and they have given commitment to deliver everything to gurgaon on 3rd of May 2010. But I have not received my luggage till now . Its almost 3 weeks now.
I tried to contact them many times but they keep changing their mobile phones and I am not able to contact the right person.
there are three person paarik from bangalore, prem kumar from chennai and deepak from delhi. The whole team is fraud.
My household is very expensive and it along with my bike cost more than a lakh.

1. In the list of locations for submitting complaint/feedback.Mumbai is not listed. What a joke!!!
2.I tried web checkin and for 2 days I was told system is Busy. I called CC and they gave me[protected]. I called and did not get through. I called CC again and this time they gave a different no.[protected]. I called that no and they gave me[protected]. I called that no and they gave me 28318116/28318444. These no kept on ringing.
It is a embaressement taking AI and I am hope it is soon in the hands of Jet Airways or KF. Spare the Indian citizens the embaressement of calling AI the national carrier. It's the worst.

LTC 80 fairs not updated since 2009.Pathetic. Charging is no where nearer to the fair published in the web. Government departments are not given any direction as to the reimbursement of excess/fairs charged. Government servants are taken for a ride and effectively discouraged to travel. Indirect way of curbing expenditure!. I plan to go to a consumer court for such kind of apathy by a national carrier running in losses due to inefficiency. By the way, I wanted to travel from New Delhi to Trivandrum on ltc. when contacted, Air India quoted a fair of Rs.11650/- one way for one person whereas my DDO says that only Rs.7505 could be reimbursable. I have 4 tickets one way, that means I will have to shell out Rs.32000 from my savings for this journey. what a joke. I am disappointed and planning to cancel the trip. However, I am planning to use the fair certificate issued by the Air India to get the things right by way of a consumer complaint for the benefit of future travelers.

To: [protected]@airindiausa.com
Subject:
Date: Tue, 27 Oct 2009 10:14:12 -0400

to Air india authority
i traveled from amd to ewr on 24/10 due to bad weather ai 121 flight diverted to paris and we catch ai 192 from paris we reach at 2-50 am us time at ewr on 26/10 un fortunatly we all passenger board from amd not received our baggage at newark air india authority issued a property irregularity report . baggage tag no is[protected],[protected],[protected],[protected]. my seat no is 29 ab my e tkt no is 098 [protected]
passenger name 1. patel/ashvinkumar 2. patel/jyotikaben address 15 varady drive fords nj 08863.
as per your web site
"If delivery of baggage is delayed beyond 24 hours when a passenger is on a visit to a foreign country and has no access to their own wardrobe, then an interim expense of GBP 50.00 or equivalent in local currency is reimbursed."
i m without clothes and medicine so pl provided my baggage urgently with intrim expense without more delay by ashvin

we have to travel in Air India flight no. AI-127 on 16/4/2010 the schedule departure time is 20.20 from Hyderabad - (the journey details Hyderabad-Mumbai-Frankfurt-Chicago-Miami) due to volcano blast at Iceland London the flight has been cancelled. But the AirIndia people were failed to inform the same to me and more over they have not informed the next flight details. What shall we do now?

1. VENGALA BHASKAR 54 YEARS
2. VENGALA RUPA 44 YEARS

PLEASE GUIDE US AND INFORM THE LATEST POSITION AT AN EARLIEST
MY PHONE NO. IS[protected].

THANKING YOU

Dear Mr.Sanjiv

It’s been 12 Days now and other than an acknowledgement I haven’t heard anything on it.

Kindly suggest what’s the status to the feedback.

Thanks

Mohit


From: Mohit Gupta [mailto:mohit.[protected]@religare.in]
Sent: Sunday, March 14, 2010 1:34 PM
To: '[protected]@indianairlines.co.in'
Cc: '[protected]@airindia.in'; '[protected]@gmail.com'
Subject: Feedabck- Humiliation and Insult

To
Mr.Sanjiv Kumar
General Manager (O) Customer Services
2nd Floor Main Reservation Building,
Safdarjung Airport,
New Delhi 110-003

Board Line :[protected] Ext 4530
Direct Line : 011 2465 5364
Fax Number : 011 2469 3851
Email Address : [protected]@indianairlines.co.in / [protected]@airindia.in

Dear Mr.Sanjiv

I would like to bring to your notice an incidence of serious offence and encroachment of personal dignity by a self appraised and said VVIP Airhostess of your airlines.

Today, 14th March-2010, while traveling in IC 412 (PNR REU75Z) I experienced an all new horrible face of bad customer service.

Flight took off very well and after 15-20 mins, passengers were served Water Bottles and Snacks. I was on Seat number 19A. Water was served to me but surprisingly the snacks were not served to me and the passenger on 19B but the same was served to the passenger on 19C. I presumed that the same would be served shortly but even after the same was not done after 15-20 mins I pressed the service bell.

Ms.S.V.Pathak came for the assistance and when I asked her “Is there any specific reason why I have not been served snacks”, Ms.Pathak replied “There’s no point asking there is any specific reason, it could be a mistake and we are human beings and it could be a mistake”. That’s it. That was the first reply to a customer to enquire for a service.

She probably took it personally and made a mockery of whatever I said to her. Indeed she also threatened the passenger sitting on seat 19B, for smiling on the conversations we had and gave a rough look not to smile.

Noticing that arguing with her will fetch no results and I asked her about the customer feedback form or an email id she asked me to scour the same on my own in the in-flight magazine and challenged that I am free to write to anyone and once this complaint would be done, questioning would be done and she would answer to it.

In the course of this discussion with her she never apologized and courageously told me, if snacks were not served I should have asked for it. It was like she was asking me to beg for snacks. In an attempt to make her realize that she is not managing this bad experience she boasted that she is a VVIP Airhostess.

Sir, it looks Ms.Pathak has no idea how passionately Mr.JRD Tata started this organization wherein he himself recruited the best batch of air hostesses so that world can know what Indian hospitality is all about. I even read it in his biography how he used to check the cleanliness in most of the aircrafts on his own. I sure with such instances his heavenly soul would never rest in peace.

I have heard such feedbacks from many of my friends and colleagues in the past and today when this happened with me, I was left aghast.

Why would people travel in our own airlines and that’s one reason people have started preferring some other private airlines.

I am writing this email to bring to your notice that’s it’s not me who has been insulted and humiliated but it’s the system which has been challenged.

If no suitable action would be taken on this, it would be a loss of the system and loss of legacy of Maharajah.

As has been placed on your website, reply would come in next 7 days, I will not remind you of it before 7 days but just in case if this email goes unheard I will forward the same to the concerned authorities and will keep pursuing it till I get the satisfactory reply to irritation I have had.

Thanks and Regards

Mohit Gupta
+91-[protected]

12th February, 2010

Dear Sir/Madam,

I had lodged a complaint on 9th instant on the subject, but till date I did not receive any favourable response.

Hence, it is just to remind you for a quick response to my complaint.

Manish Tewari
Cell No.0-[protected] & 0-[protected]

Respected Sir/Madam,

I had booked two tickets from EWR to Mumbai and tickets were expired on Aug 01 ,2009 due to some miscommunication.

I keep on calling and mailing both India and USA customer care/reservation representatives, but so far I did not get any response. India office told me to contact USA office and USA office told me to contact India office. It is almost 6 months after the expiry date, but still fails to get any help form Airline.
There should be a process to help the customers and all representatives should be aware of the process to handle this kind of issues. I am not sure why customer should be hanging between USA and India office. It is one of the best Airline and everything should be Online to provide the fastest support to the customers. I am not sure why it is so hard for the Airline representatives to handle this type of issues and provide support to the customers.

I am still struggling to arrange money to book the new tickets. I am requesting you please look into my case and help me on this. I have gone through the online policies and it looks like there is a way to activate the expired tickets within 2 years from the date of expired date.
Passenger Name and Ticket Details
[protected][protected]
1. Susanta Kumar Nayak
Ticket Numner :[protected]

2. Saroja Nayak
Ticket Number:[protected]

Thanks
Susanta Nayak
Contact Number: 001+[protected].

I am a Cenrtal Govt. Employee and I have travelled on LTC from Patna to Mumbai by Air India on LTC-80 Scheme. The detail of my travel is as follow: -

Ticket No. 058 [protected]
PNR No. VXPPFC
Date of Travel 22/12/2009
Patna to Delhi by IC-410
Delhi to Mumbai by IC-863
Total fare paid = Rs. 12,033/-
The ticket is issued by DBA, Air India on 6/11/2009.

Now, our Account Section is willing to re-imburse only Rs. 7,433/-, which is the fare of Patna - Mumbai section as per the List of LTC-80 Fares published on the Air India Web-site with effect from 6th January, 2009 until further notice.

In this regard, I want to know following: -

1. Whether the list of LTC-80 Fares published on Air-India Website is valid and genuine?
2. Whether my booked Ticket is valid or not under LTC-80 scheme?
3. Why there is difference of fares between the list and actuals?
4. If List is valid, why Air India issued this ticket taking more payment?
5. If Ticket is valid, why the wrong List is published on the website?

Copy of Ticket is attached.

Dear Sir

I wish to bring to your notice that I have incurred a loss of nearly Rs 20,000 due to a delay at Air India's end. Please find attached the details:

I deeply reget to inform you that I was inconvenienced due to the delay in your flight IT 613 from Ahmedabad to Mumbai on the 31st of December 2009.

Attached are the details of my flight:
AI631 AHMD - MUMBAI Departure time: 3:05...

hi
the complaint is about AIR INDIA
till today approximately after 1 months my complaint is still pending
nobody from airline has contacted or mailed
i gave my complaint at mumbai airport office (air india duty manager) and twice i have mailed that to their mail id
[protected]@airindia.in
once the mail ID acknowledged and said they will get back but i never recieved any mail from this ID then after
the complaint is as follows, in an application format as i sent to air india names of executives are not given now

Dr Manish Gulia
Kirlampudi Layout Visakhapatnam 53001
The Chief Executive Officer
Air India


Sub: Complaint about Inconvenience caused due to non processing of service request for rescheduling of flight, along with carelessness & misbehaviour of the airlines staff

Respected Sir /madam
I booked a flight of Air India through make my trip .com from Visakhapatnam to Mumbai (IC 618 ON 20TH DEC 09 PNR RKWLUS, E ticket no. [protected]) on 14 Dec 09 along with the above flight I also booked my return flight from Mumbai to Visakhapatnam (IC 617 PNR NO RL6FGP, e ticket no. [protected]) to fly on 25th Dec 09.
My nightmare started when I had to overstay for one day at Mumbai for my job commitment and I called up the call centre no.[protected]. I talked to a lady regarding rescheduling of my flight for the next day, who confirmed that my booking had been postponed for the next day in the same flight( on 26th Dec 09 at 0930 IC 617 From Mumbai TO Visakhapatnam) and I could get a new ticket at the booking counter after paying Rs 500.
I thought of avoiding the last minute panic and went to Air India office at Nariman Point Mumbai to collect my ticket beforehand. To my utter surprise I was treated very rudely and carelessly by the booking counter executives Mrs NAME & Mrs NAME. They told me that there was no change of booking done from me through call centre and moreover according to the staff (their computer system) some Manish Gulia had checked-in on 25 Dec 09, morning at 0855 hrs and seat number 18C was allotted to him. They also informed me that seats for 26 Dec 09 were not available.
I was shocked to hear that and asked the staff to recheck with the system. To this request Mrs NAME who was sitting at the adjacent counter misbehaved and told me that I was wasting their time and since their system is showing something else therefore I was lying. I was asked to find out who had checked in, in my place and they could not do anything for the problem.
I again requested the staff (and told them that I had certainly made a call from my mobile no. [protected] on 23 Dec 09 between[protected]hrs) to recheck from the call centre, their system and with the senior official about the problem. After that the staff reluctantly went inside the control room gesturing as if I was unnecessarily wasting their time and asked me to sit in the waiting lounge.
I was in that office from approx 1400 hrs to 1700 hrs on 25 Dec 09 just sitting and in between pleading the staff to kindly sort out my problem but time and again Mrs NAME (who was putting nail paint while sitting on the duty desk) and the duty manager Mrs NAME behaved as if I was wasting their time and repeatedly said that they had enquired from call centre at Mumbai and Delhi that they never received any such call from my mobile no.
They asked me to leave the place as they could not do anything and advised me to lodge a complaint in written and sort out the issue later but as far as my travelling commitment was concerned they had nothing to do with it. They further said if I had to book a fresh air ticket it was available for Rs 17000 if I could afford it, and I would be lucky, if get a refund of my ticket which I booked for 25th later sometime.
At 1630hrs they said that I should leave as they could not trace any call made from my mobile to any of their call centres, finally somehow it struck to me and I called up my reliance customer care and found out that the call which I made to no.[protected] was made at 1538 hrs on 23 Dec 09 and I talked for 4 min. I also found out that the call centre to which the call was directed is based at Delhi.
It was only after I gave this information to the staff, they went inside control room for 4-5 min and their duty manager Mrs. NAME came out and said that I was correct and their Delhi call centre got a call from my mobile on the given time and date. I fail to understand why the staff at AIR INDIA office couldn’t find out the same from 1400 to 1630 hrs.
After having to sit there for 3 hrs on Christmas and continuously, pleading and requesting the staff to consider my problem little seriously the staff accepted that the mistake was on the part of airline.
Next I was again requesting the staff that my travel to Visakhapatnam on 26 Dec 09 was very urgent due to my personal commitments and since they had found out that the mistake is at airlines part they should arrange something.
To this request the staff answered that their reservation manager Mrs NAME has instructed them that either the customer pays Rs 17000 (approx Rs 9000 extra) to travel on 26th or I can travel in the same IC 617 on 27th morning after paying Rs 500.
The staff failed to understand the problem of a customer
WHY SHOULD THE CUSTOMER WASTE ONE MORE DAY IN MUMBAI as there is no fault on his part all the goo[censored]p is at the part of the airlines (their call centre etc)
ALL MY COMMITMENTS (OFFICIAL AND PERSONAL) OF 26TH GOT DELAYED,,, MORE OVER I HAD TO PAY EXTRA FOR MY STAY AT MUMBAI
THE MENTAL HARRASEMENT I UNDERWENT DUE TO THIS WHOLE EPISODE

My complaints
1. When air India provides services of call centre for postponing/cancelling /rescheduling/booking why in my case they failed to do the same?
2. In spite of me telling the staff again & again about my problem they failed to help me out moreover they misbehaved and talked carelessly not even once thinking what I was going through at that moment.
I would like to file a complaint about the same against following executive at AIR INDIA office at Nariman point, Mumbai
I. NAME(executive) continuously she was misbehaving although she was not the one I was dealing directly she was working on the adjacent desk
II. NAME(duty manager)she did not try to sort out the problem
II. NAME (reservation manager) she did not help me in arranging , somehow my travel even after me telling her staff time and again that how urgent it is for me to travel on 26 Dec 09
(All names have been given by the staff only, as they did not wear any name tags/tally so I had to believe whatever names they have given, but the time of episode is 25 Dec 09 between 1400 to 1700 hrs at Narima point booking office of AIR INDIA)

3. I waited at Air India office at Nariman point FROM 1400 TO 1700 HRS ON 25TH DEC 2009

4. Even after knowing that the mistake is on the part of airline the staff failed to understand my urgency to travel on the same date although seats were available i was not given seat by the reservation manager.

5. Had I not called the customer care from my mobile and Reliance customer care not given me the call details, the air lines wouldn’t have even accepted the mistake. This in turn would have resulted in more financial loss in the form of additional airfare.


6. How can such a big security lapse occur on airport (on part of airline) as someone has checked in as Manish Gulia on 0855 hrs on 25th dec 09 (according to the airlines staff)



And kindly keep me informed about the proceedings in this case i will wait to hear from you

With warm regards


MANISH GULIA