[Resolved]  Air India / Online Booking — Air India Online booking refund against duplicate ticket

Address:

Nagpur, Maharashtra

Dear Sir,

Please refer to below chain of mails sent to various email addresses given by Air India personals, however after a month of follow up I have not recieved a single reply, I am not sure if someone is even reading these mails, I would like to request you to look into this mater and help me to resolve it.

Hope I will get some solution here...

Thanking You,

Vijay Dhutale

*****************************

Dear Sirs,

It is been long time I am trying to address this issue but not seen a single reply from Air India. Please let me know the higher authorities of Air India to whr I can address this issue.

Thanks

Vijay Dhutale
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On Thu, May 5, 2011 at 12:34 PM, Vijay Dhutale <[protected]@gmail.com> wrote:

Dear Sir/Madam,

I refer to below mail and subjected ticket reference numbers.

After the below mentioned incidence, while travelling I report to your Nagpur airport office about below incidence and they have assured me that the ticket Ref YGLY1 is cancelled and it will not be charged two times, same they have mentioned in the ticket and shown me remark in your system that this ticket is cancelled, I am attaching herewith copy of ticket with the comments from your executive at Nagpur airport office. I was assured that i will not be charged twice for the duplicate ticket

Thereafter I spoke to credit card people and report them about this incidence and understand that usually airlines/merchant will not claim money for the duplication ticket twice, however if they claim twice we have to pay them as it is out of our control.

Now, after a month I have received my credit card statement and observed that air India has claimed money twice. after speaking to credit card people I understand they are helpless since air India claimed money twice we had to pay them.

Hence I have decided to speak to you ABu Dhabi office as I am residing in Abu Dhabi and have asked me to send an email on [protected]@airindia.in instead of [protected]@airindia.in. Therefore I am coping this mail to both the email ID.

I would request the concern person to look into it urgently and arrange to refund payment against said ticket.

Looking forward for your cooperation.

Thanks and Best Regards.

Vijay Dhutale



[protected] Forwarded message[protected]
From: Vijay Dhutale <[protected]@gmail.com>
Date: Tue, Apr 5, 2011 at 8:13 PM
Subject: Request to refund duplicate ticket charges. Ticket references YGLY1 & YZWLX
To: [protected]@airindia.in



Dear Sir,

I refer to above mentioned booking references. Yesterday (04th April 2011), I had booked ticket for Nagpur - Mumbai - Dubai online for 06th April 2011. While booking online there was an error occurred saying your booking is not completed successfully. Therefore I booked it again successfully and received massage also that your booking is done successfully. Thereafter I checked my given email and found booking confirmation for both the attempts. If you refer to both above references it is clear that all the details such as Name of travelling passenger, flight time and no and date of travelling are same. The duplication of ticket is happened due to error occurred during booking. To rectify this problem i had called your call center and visited your Nagpur office today to rectify this problem they have recommended me to send you mail on this mail ID and request for refund or reverse the transaction on my credit card. Kindly consider this request and arrange to refund the charges of one ticket or reverse the transaction on my credit card.

Please be informed that I am travelling tomorrow on ticket reference YZWLX. I would request you to consider the request for other ticket reference i.e. YGLY1.

Please feel free to call me on [protected] before 07 O’clock tomorrow morning or on my Dubai no. [protected] after tomorrow evening.

Looking forward for your favorable response.

Thanks and Best Regards,

Vijay Dhutale