[Resolved]  Aircel — balance reduction

aircel shows non existent sms balances and after sending bulk sms they cut it from main balance. though they say as their technical fault but they punish customers like us. i dont know what to do?? but it seems quite irritating and disgusting.i want to know the exact date of ending their harassment proceedure and how to get back my balance?

my mobile number [protected] aircel coverage not satispaid my house

Aircel — reduction of mobile balance

the mobile service provider, AIRCEL has deducted mobile balance many times. A message has been sent today (26/02/2009) by the service provider that dialer tune has been set as per my request. Then I dialed customer care and they replied that today I activate that service from a customer care offer call. But no call had been come from them. I am a student. In this circumstances I have been suffering from this service provider. So I request you to take further step against AIRCEL service provider.
Thanking you.

Iam also facing this same problem. I just dont know how to deactivate caller tune

For such automated services and there should be customer consent before any activation, Promo calls and messages can be the reason when responded. But in you r case its strange . you should visit the nearest store and clarify your problem.

my number is [protected]..
my balance was reduced from Rs.56 to Rs.7.
they deduced my balance around Rs.49
and are complaining that i have downloaded a game which i haven't ....
they are not even telling me which game i have downloaded ......
purely they are cheating.......

Aircel — BAL. REDUCTION

without any prior information and my permission company have reducted my balance , and after consulting to the office they are just saying that sir plz come after 48 hrs, and after that 72 hrs, and again 72 hrs.

Dear Customer,

We regret the inconvenience caused. Kindly share your Aircel number along with the registered name and contact details for the same with us at [protected]@aircel.co.in so that we can take your issue further.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

I didn't downloaded any game or value added services, but my balance reduced by rs-20 on[protected] evening . And when I called to cc they are saying u used game downloading which is i never used. and saying your balance is non-refundable. but we are sorry 4 the problem

Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team

From my mobile no. [protected], 30rs reductedd .

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

hii, i am Pijush Saha a prepaid customer of Aircel, , i would like to inform you dat a unnecessary balance reduction has been done on my n.o-[protected] on the basic of iplay quiz services subscription as far informed by the care, , , but i am 100% sure i hadn't sent any sms appeal for activating such services...when i called them they simply deny it and blame me unnecessary nd they are denying of refunding my rs 15 bal which dy deducted ffor this services..and they are arrogant to my complain when i ask them for proof dy deny ...being a customer i face unfaithfull an arrogant behaviour from care...so it my request to take action over telecoms crime...

on 15th august morning i have downloaded a video song. i had data balance around 500kb after downloading. though i was charged 50rs and i got a message which informed i was downloading sizzling girls ramp app. but i did not go to any link like sizzling girls ramp. i received that message on 15th august 7.26am which is dated 16/08/2014. i called customer care through calling 198. 1st time that executive connected me to the senior executive for gprs service. she told that there is no problem in my side and kindly ask the in-charge of balance inquiry. so i asked the executive to connect me to the balance section and then to the senior executive. she said she will file a complaint regarding my problem and will be solved before 19th august. and she said mistake would be mine. one of your executive said there is no problem like i said and another one said will check it and solve this. this is 4th or 5th time am facing same problem. because of this problem i lost more than 100rs. every time when i surf and try to download anything i'll get a message from aircel which said thank you for using aircel service and you have been charged 20rs. last time i lost 50rs. every time i'll call and give a complaint and the executive said we will take a complaint behalf of you. but till now i did not get any solution or refund. i need a proper solution and refund for this irresponsible activity of aircel.

my mobile number is [protected]

on 15th august morning i have downloaded a video song. i had data balance around 500kb after downloading. though i was charged 50rs and i got a message which informed i was downloading sizzling girls ramp app. but i did not go to any link like sizzling girls ramp. i received that message on 15th august 7.26am which is dated 16/08/2014. i called customer care through calling 198. 1st time that executive connected me to the senior executive for gprs service. she told that there is no problem in my side and kindly ask the in-charge of balance inquiry. so i asked the executive to connect me to the balance section and then to the senior executive. she said she will file a complaint regarding my problem and will be solved before 19th august. and she said mistake would be mine. one of your executive said there is no problem like i said and another one said will check it and solve this. this is 4th or 5th time am facing same problem. because of this problem i lost more than 100rs. every time when i surf and try to download anything i'll get a message from aircel which said thank you for using aircel service and you have been charged 20rs. last time i lost 50rs. every time i'll call and give a complaint and the executive said we will take a complaint behalf of you. but till now i did not get any solution or refund. i need a proper solution and refund for this irresponsible activity of aircel.

i recharged my account with 50 rs at 6.55 PM and they redacted 35 rupees as a dazzling babes (renewal after 7 days) right after 3 mins that i did not do as I was on roaming i could not use the sim for 15 days wthout balance. I called the customer service saying that i did not subscrived for the service, the guy kept on saying without any stop ' reductions balance won't be refunded, balance won't be refunded'. When i did not subscribed for the service why i cannot get the refund. Now, when ever i call, the call does not get picked. Please help me get back my refund. Every time i recharge the account, some kind of subscrption charge they deduct, Please help me regarding the case.

i recharged my account with 50 rs at 6.55 PM and they redacted 35 rupees as a dazzling babes (renewal after 7 days) right after 3 mins that i did not do as I was on roaming i could not use the sim for 15 days without balance. I called the customer service saying that i did not subscribed for the service, the guy kept on saying without any stop ' reductions balance won't be refunded, balance won't be refunded'. When i did not subscribed for the service why i cannot get the refund. Now, when ever i call, the call does not get picked. Please help me get back my refund. Every time i recharge the account, some kind of subscription charge they deduct, Please help me regarding the case.
The Mobile No is [protected]. Please help look into the refund.

I top up my aircel sim for Rs 50 on May first 2015.
The next day i have zero balance in my main account eventhough i make no call.
I need a call list other wise i go for legal action
Pasunkili Pandian

My aircel no is [protected].I recharge my no. 60 rupee on 30/06/15.after calling 3 no near about 15min which cost Rs 4.50. When I told that to customer complaint no, they said by mistek the deduction is made, and they will refund the amount.
After 4 hours no amount refunded my aircel account and when I call them they do not recurved or reject my call

Hi Saikat kumar,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in