Aircel — Incorrect plan activated and wrong bill issued

I took 3 connections with aircel pospaid and activated 450+ plan on the same. For two numbers it was activated correctly and the third number was [protected] activated as per 150+ plan. I called customer care many many times but this was not corrected. i received two bills one for 1600/- where the actual bill as per my plan was 990/- and other bill was 2700 where as the actual bill was 940/- this was never corrected and i received the third and fourth bill as per 450+ plan. And stopped using the connection as my problem was not rectified.

I had a collection representative visiting my place and demanding payment. When i asked for a revised bill they are not willing to provide the same and they said they will geive a settlemet and if they calculate as per 450+ plan there is only a differnce of 800/- but i clarified and showed them there is a difference of more than 2000/- and they agreed to wave off. the bill was 13,500/- and got reduced to 10,500/- and i had made a security deposit of 900 for 3 connections i asked them to minus it but they say it has been adjusted but it has not adjusted. And there is a national sms charged for 1300 where as there is no volume in bill when i enquired they sent me a mail with sms sent to numbers in an excell sheet with time and date. i dont think i have used so many sms service - The bill after deduction of security deposit and ths Sms issue comes to 7600/- but they are asking me to pay 8500/-

What do i do pls help.

Regards
Tabitha
tabitha.sounder.rajan.[protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I completely understand your problem. I think the best way to sort this out is to visit the nearest Aircel store and speak to the nodal officer of the area. I am sure your problem will be looked into with great detail and sorted out to your satisfaction. Be sure to carry your complaint history with you…

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information