[Resolved]  Aircel — Cheating in monthly bill

Disappointment in every contact end.. Where ever and whom ever i contact nothing happens and it ends in false promises..

Let me copy and paste my compliants list.. I'm going copy and paste only a single mail.. There are numerous mails and and phone calls which is behind the mishap.. I'm mentally torchoured by the AIRCEL and TEAM.... AIRCEL A REAL BIG CHEATING COMPANY..



Hi Farhath Naz Ara

I hope u would have received multiple mails from me.. U might have received mail as a corbon copy.. Still no response from ur end.. I thought u r the higher authority than corporate care guys.. I was in no mans land..
So i thought an eye to eye interaction may solve my problem.. I went to aircel towers in poonamalle high road, Spoke with MANILEELAN explained him that SANTHOSH([protected]) was following up my case and suddenle he is not picking up my call and that is the reason i'm here.. Mr MANILEELAN said that reversal for no-[protected] for Rs 238 and also Rs 768 for the no-[protected].. He promised tat he will be done for sure in the march month's bill no surprise and it didn't happen again..




--- On Wed, 3/3/10, Ramesh <[protected]@yahoo.co.in> wrote:


From: Ramesh <[protected]@yahoo.co.in>
Subject: Aircel is also known as useless customer service...
To: [protected]@aircel.co.in
Cc: [protected]@aircel.co.in, appellate.[protected]@aircel.co.in
Date: Wednesday, 3 March, 2010, 1:49 PM


I don't want to repeat my issue again and again.. Some has to contact me immediately and fix the issue once for all.. Else all the mishap, hardship, loss and agony face in my end will be escalated to consumer redressal..
--- On Thu, 28/1/10, Corporatecare <[protected]@aircel.co.in> wrote:


From: Corporatecare <[protected]@aircel.co.in>
Subject: RE: Reply To Your Mail Dated[protected] / Ref: [protected]-[protected]-[protected]
To: "'Ramesh'" <[protected]@yahoo.co.in>
Date: Thursday, 28 January, 2010, 1:19 PM





Dear Customer,



With reference to the mail below and as per the discussion had, we would like to inform you that an amount of Rs.30/- charged towards dialer tune service and the same will feature in the ensuing bill.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at [protected]@aircel.co.in
> Fax us at[protected].

From: Ramesh [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, January 27, 2010 11:41 AM
To: Corporatecare
Cc: nodalofficer_chn
Subject: RE: Reply To Your Mail Dated[protected] / Ref: [protected]-[protected]-[protected]



Hi santhosh,

My aircel bill no:[protected] display the charges of Rs.149.90


Details of charges



Rental - 37.50

Closed user group - 25.00

Itemised bill charges – 25.00

Dialer tune - 30.00

Usage charges - 18.40

Service charges - 14.00



Total - Rs. 149.90/-



The above charges is just for 5 days.. It is not fair to charge me the whole month rent amount for CUG, Itemised bill charges, Dialer tunes just for 5 days..

As already we discussed about tat and u accepted to waive of the charges for the same(CUG, Itemised bill charges, Dialer tunes)..



As per my calculation, after waiving the charges I’ve to pay only Rs. 61.65/- including service charge..



Details of my calculation listed below.,



Rental - 37.50

Usage charges - 18.40

Service charges - 5.75



Total - Rs. 61.65/-





It is not fair to pay the charges twice the month.. Pls do check that and do the need ful..





Thanks and Regards.,



Ramesh M.S



--- On Mon, 25/1/10, Corporatecare < [protected]@aircel.co.in > wrote:


From: Corporatecare < [protected]@aircel.co.in >
Subject: RE: Reply To Your Mail Dated[protected] / Ref: [protected]-[protected]-[protected]
To: "'Ramesh'" <[protected]@yahoo.co.in>
Date: Monday, 25 January, 2010, 12:27 PM





Dear Customer,



With reference to the mail below, we would like inform the following,



* Sweet dream subscription has been cancelled for the mobile numbers [protected]-[protected] as per your request.
* Aircel mobile tv subscription has been cancelled for the mobile number [protected] as per your request.
* An amount of Rs.50/- has been reversed charged towards itemized bill and cug access fee for the mobile number [protected] and the same will reflect in the ensuing bill.
* An amount of Rs.388.08/- has been reversed charged towards cug calls and Rs.30/- charged towards sweet dream for the mobile number [protected] and the same will reflect in the ensuing bill.
* An amount of Rs.3.10/- has been reversed charged towards cug calls for the mobile number [protected] and the same will reflect in the ensuing bill.
* An amount of Rs.11.47/- has been reversed charged towards late fee for the invoice dated 20/12/2009 and the same will feature in the ensuing bill.
* Enclosed rework sheet for your immediate reference.



Your reference number is 1-[protected]



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at [protected]@aircel.co.in
> Fax us at[protected].

From: Ramesh [mailto:[protected]@yahoo.co.in]
Sent: Monday, January 18, 2010 11:08 AM
To: Corporatecare
Cc: nodalofficer_chn
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]



To whom so ever it may concern.....

I'm very dissappointed as always.. till now my bill has not been reversed even after multiple compliants.. Some one contact me immediately or i've to desperately cancell the service.. But anyway i'll get my claims from consumer redressal court..


--- On Tue, 1/12/09, Ramesh <[protected]@yahoo.co.in> wrote:


From: Ramesh <[protected]@yahoo.co.in>
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]
To: "Aircel" < [protected]@aircel.co.in >
Date: Tuesday, 1 December, 2009, 10:24 PM

I’ve sent an email stating the insufficient reversal amount for my complaint.. I didn’t even get any reply for that.. By the time the outgoing calls is barred for both [protected] and [protected] numbers.. This billing dispute is really making me aggravated.. Normally I don’t become irate, but aircel is making me irate.. I want this issue to be resolved immediately.. I’m completely exausted because of you guys.. I think I’ve to escalate this issue through consumer redressal..

--- On Tue, 1/12/09, Ramesh <[protected]@yahoo.co.in> wrote:


From: Ramesh <[protected]@yahoo.co.in>
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]
To: " Corporatecare " < [protected]@aircel.co.in >
Date: Tuesday, 1 December, 2009, 6:36 PM

Sub: Insufficient reversal amount for my compliant..



Hi Santhosh,



I got your reply for my mail dated 27.11.09.. Thank you for your speedy action in this regard.. I also thank you for activating CUG for my no [protected] with in a day after my complaint.. I highly appreciate your speedy action in this regard..



In your reply mail I saw the soft copy attachment listing the reversal details for all the numbers.. I’m listing the reversal details sent by you for your reference so u could have a quick look in this regard..





REVERSAL DETAIL FOR [protected]



DATED


TIME


TYPE


NUMBERS


DURATION


CHARGES

11/13/2009


21:55:02


CONC


[protected]


0:46:34


12.6

11/13/2009


23:17:26


CONC


[protected]


0:14:29


4.5

11/14/2009


8:51:16


CONC


[protected]


0:08:57


2.7

11/14/2009


15:47:04


CONC


[protected]


0:00:32


0.3













Reversal


20.1





REVERSAL DETAIL FOR [protected]



11/17/2009


8:49:53


CONC


[protected]


0:00:21


0.49

11/17/2009


8:50:39


CONC


[protected]


0:00:10


0.49

11/17/2009


8:51:01


CONC


[protected]


0:10:55


5.39

11/17/2009


20:55:57


CONC


[protected]


1:30:07


44.59

11/17/2009


22:28:05


CONC


[protected]


0:08:51


4.41

11/18/2009


8:44:30


CONC


[protected]


0:16:08


8.33

11/18/2009


9:05:54


CONC


[protected]


0:02:36


1.47

11/18/2009


9:13:38


CONC


[protected]


0:03:15


1.96

11/18/2009


18:29:57


CONC


[protected]


1:32:35


45.57

11/18/2009


20:04:03


CONC


[protected]


0:02:55


1.47

11/18/2009


20:12:06


CONC


[protected]


0:07:57


3.92

11/18/2009


21:13:00


CONC


[protected]


0:21:09


10.78

11/18/2009


21:49:33


CONC


[protected]


0:00:37


0.49

11/18/2009


21:52:31


CONC


[protected]


0:50:22


24.99

11/18/2009


22:43:13


CONC


[protected]


0:07:26


3.92

11/19/2009


8:01:26


CONC


[protected]


0:51:30


25.48

11/19/2009


9:03:00


CONC


[protected]


0:00:54


0.49

11/19/2009


16:22:37


CONC


[protected]


0:08:04


4.41

11/19/2009


18:31:44


CONC


[protected]


0:01:19


0.98

11/19/2009


18:59:01


CONC


[protected]


1:11:02


35.28

11/19/2009


20:10:40


CONC


[protected]


0:11:50


5.88

11/19/2009


20:23:24


CONC


[protected]


0:01:18


0.98

11/19/2009


20:51:10


CONC


[protected]


1:03:47


31.36

11/19/2009


21:55:41


CONC


[protected]


0:40:54


20.09

11/19/2009


22:36:52


CONC


[protected]


0:01:36


0.98













Reversal


618.43





In your attachment for the no [protected] I didn’t see the complete details for the reversal.. But the reversal amount for your perception seems to be matching.. But which is not an appropriate reversal..





REVERSAL DETAIL FOR [protected]



11/13/2009


20:05:08


CONC


[protected]


1:26:00


9

11/14/2009


20:40:01


CONC


[protected]


0:12:02


3.9

11/15/2009


15:49:56


CONC


[protected]


0:00:27


0.3

11/15/2009


21:09:31


CONC


[protected]


0:20:44


6.3

11/16/2009


9:21:22


CONC


[protected]


0:01:07


0.6

11/16/2009


13:54:35


CONC


[protected]


0:00:27


0.3

11/16/2009


18:47:13


CONC


[protected]


0:05:00


1.5

11/18/2009


19:46:04


CONC


[protected]


0:08:10


2.7

11/18/2009


20:50:07


CONC


[protected]


0:45:54


13.8

11/18/2009


22:45:14


CONC


[protected]


0:01:26


0.6

11/19/2009


20:25:19


CONC


[protected]


1:31:11


27.6













Reversal


66.6





I think u got all the reference from all the above details.. The reversal amount listed for each no is not an appropriate reversal.. In your attachment you have reversed the amount from my itemized billing..



I think you know that aircel’s itemized billing list the details of the call log after the free minutes.. If CUG is activated promptly immediately after my form submission, these CUG minutes would have not wasted my free minutes..



I’m listing the plan details of each number for your reference below..



[protected] – SPEAK 225 PLAN..



[protected] – FREEDOM BENEFIT LIFE TIME PLAN..



[protected] – SPEAK 225 PLAN..





Considering the above plan for all the numbers, I need the CUG minutes should be completely neglected without affecting my free minutes.. So the calls what I’ve made for non CUG numbers would have been recorded as free calls.. Then I want my bill to be calculated for the remaining calls .. I also want the Service Tax+Cess @10.30% amount to deducted after the reversal for the appropriate minutes.. I also wish to be compensated with a month of free service for all the difficulties I have faced with aircel..



Failing in which it will be reflected in non payment and also I’ll definitely consider switching my mobile service to a different service provider..



Expecting your speedy action in this regard also..



Thanking you.





Regards



RAMESH M.S



--- On Mon, 30/11/09, Corporatecare < [protected]@aircel.co.in > wrote:


From: Corporatecare < [protected]@aircel.co.in >
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]
To: "'Ramesh'" <[protected]@yahoo.co.in>
Date: Monday, 30 November, 2009, 7:55 PM





Dear Customer,



With reference to the mail below, we would like to confirm the following,



1. An amount of Rs.20.10/- has been reversed charged towards cug calls on the mobile number [protected] in the bill dated 15/11/2009 and the same will feature in the ensuing bill 15/12/2009.
2. An amount of Rs.66.10/- has been reversed charged towards cug calls on the mobile number [protected] in the bill dated 20/11/2009 and the same will feature in the ensuing bill 20/12/2009.
3. An amount of Rs.618.43/- has been reversed charged towards cug calls on the mobile number [protected] in the bill dated 20/11/2009 and the same will feature in the ensuing bill 20/12/2009.
4. The mobile number [protected] will be consolidated with the mobile numbers [protected]-[protected] from the ensuing bill cycle 15/12/2009. However, Cybernet slash support Cug (closed user group) has been activated for your mobile number [protected] with effect from 28/11/2009.
5. We herewith enclosed rework files and soft copy of the November bills for your immediate reference.



Regret for the inconveniences caused in this regards.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at [protected]@aircel.co.in
> Fax us at[protected].

From: Corporatecare
Sent: Saturday, November 28, 2009 4:55 PM
To: 'Ramesh'
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]







Dear Customer,



With reference to the mail below and as per the discussion had with you, we would like to inform you that we are working on your complaint (regarding reversal of cug calls) and will revert to you at the earliest.



We are pleased to inform you that Cybernet slash support Cug (closed user group) has been activated for your mobile number [protected] with effect from 28/11/2009.



Your reference number is 25923050



It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at Corporatecare @aircel.co.in
> Fax us at[protected].

From: Ramesh [mailto:[protected]@yahoo.co.in]
Sent: Friday, November 27, 2009 4:27 PM
To: Corporatecare
Subject: Multiple complaints – Terrible cus service (COMPLIANT NO –[protected].



Multiple complaints – Terrible cus service (COMPLIANT NO –[protected]..



Sub: Request for activation of CUG for the following numbers – [protected], [protected], [protected]..

Also revert my bill deducting CUG minutes in ([protected] and [protected]) numbers..

Also need for compensation for all the troubles I’ve faced ( calling aircel agent multiple times).. Which inturn increased my bill for the no – [protected]..

I need to be compensated for one month of free service for all the 3 numbers for the terrible troubles I’ve faced because of your negligence even after my repeated reminders through your agent..



Hi this is Ramesh hope this has become a familiar name for u guys.. As always I’m with the issue here.. I’ve got used to issues with aircel which is really making me to concern to switch my mobile service provider..



On 29th october I proposed for CUG connection for the following numbers – [protected], [protected], [protected].. The proposal was made through MEENATCHI SUNDARAM (mob:[protected]) an aircel agent.. I’ve given all my documents and photocopy of my office ID card (CYBERNET SLASH SUPPORT) to get my number activated in corporate CUG.. All the documents was given on the same day.. Plan details of the number is as follows



[protected] – Inititally it is a prepaid number was proposed to change it to postpaid so I can avail CUG connection.. Proposed plan is Speak 225..



[protected] - Inititally it is a prepaid number was proposed to change it to postpaid so I can avail CUG connection.. Proposed plan is Freedom Plan.. I paid the initial amount the same day Rs 551/-



MEENATCHI SUNDARAM told me that the conversion will take place with in 24 hours, which didn’t happen as usual.. After repeated calls he told me to recharge the no([protected]) for Rs 10/- I recharged online for which I lost 20 rs because the money is taken out of my card but it failed to recharge.. So I called MEENATCHI SUNDARAM to inform this.. Then he told that he will take care.. Then I didn’t get any response.. Again after repeated call to him he said the address was updated incorrectly in my primary no which is [protected] so he processed again.. He said if its an individual connection he can make that number activated quickly since its CUG type of connection its taking long time because of address mismatch.. But the weird part is I’m receiving monthly bills in the same address.. I completely don’t understand how the address is mismatched.. I subitted my PASSPORT, MY OFFICE ID as my address proof and I don’t how mismatch happened..



Then finally after 4 or 5 days of my CUG proposal, [protected] number is activated.. Then in the mean time again I made repeated call to Mr. MEENATCHI SUNDARAM to status about [protected].. Finally he said the no – [protected] can’t be converted as postpaid and he need to update a new no to that SIM.. So he gave me [protected] as a replacement no for [protected].. Again I called him many times to know when that will be activated..



After repeated calls to him he made [protected] number activated after 7 or 8 days..



I was in a set of mind that all the number is activated as CUG and I started making calls.. Usually I’ll check my unbilled amount with the mesg called “LIMIT” Saw my primary no – [protected] bill was increasing like rocket. So I called cus care.. There I was shocked.. I came to know that my primary no – [protected] is still an individual connection..



So I called Mr. MEENATCHI SUNDARAM to know about what is my situation he said yes the number is still individual.. He said I can’t call the other 2 numbers for free but those numbers call for free.. So I was only receiving calls from those 2 numbers..



Mean time I received my bill of Rs 1169.24.. As a humble customer I paid the money for which I didn’t ask for any re-embursement and paid my bill.. The bill included my calls to those 2 numbers for which I was not told that it is still not a CUG.. After some time the other 2 numbers([protected] and [protected]) got mesg saying that the unbilled amount for Rs 814/- is due for pending..



Again I was shocked..



[protected] no is only used to call [protected]..



Then [protected] is used either for calling [protected] and also does normal usage.. That too the usage would not go beyond 600 min, which is free minutes for speak 225 plan.





I called Mr. MEENATCHI SUNDARAM saying again the mishap happened.. He said that there is no problem an he will revert the deducting CUG calling minutes when the bill is generated.. So I used normally..



I got the bill for the Nos ([protected] and [protected]) on Nov 24th for Rs1086.08/-.. I called Mr. MEENATCHI SUNDARAM he said he will take care and he will deduct the money for CUG usage and he will tell me amount that I’ve to pay.. But no reply from him.. I called him the same day but no he did’t attend my call..



I called Mr. MEENATCHI SUNDARAM next day (25th Nov), he said he will take this day.. He said evening he will go to office and he will call me after check my bill.. So he will say the money I’ve to pay.. As usual no call from him.. I called him around 19:30Hrs and he didn’t pickmy call.. I got an SMS saying that he will call me around 21:00Hrs.. But again no response from him..



I called Mr. MEENATCHI SUNDARAM again the next day(26th Nov). I said that I’m going to file a compliant.. He said by today evening all the issues will be fixed and if not he asked me to lodge a complaint.. As usual he never called me that evening and neither picked up my call..



Then next day (27.11.09) I found that the out going is barred.. I called Mr. MEENATCHI SUNDARAM thrice but didn’t pick my call.. After some time I got call from him saying that he can’t do anything.. Asked me to call cus service to lodge compliant..



This is very terrible.. If he is not able to do anything he should have told me in the beginning saying that he is not an authorized person for fixing issues.. So I might changed my contact point to any other in aircell..



Then I called cus care no – 57777 and spoke to divya made a compliant regarding this.. COMPLIANT NO – 25908014.. She said she 48 hours to check the status.. I already waited nearly 28 days for fixing this issue and again 48 hours.. Which seems to be starting from scratch.. Because she is of no clue of my ongoing issue..



I’m really very very very highly disappointed…





I want this issue to be fixed as soon possible.. I need the 3 numbers to be activated immediately..



I want the bill to be deducted for the CUG usage for the Nos ([protected] and [protected])



I need my no – [protected] to be compensated for my repeated calls made to Mr. MEENATCHI SUNDARAM which is worth for nothing..



I need to be compensated for one month of free service for all the 3 numbers for the terrible troubles I’ve faced because of your negligence even after my repeated reminders through your agent Mr. MEENATCHI SUNDARAM..



All the above concerns should be full filled immediately… As a 37 months old aircel customer I deserve it.. Failing in which it will revert in non payment and also I will switch my mob service provider..



Expecting your speedy action in this regards..



Thanking you





Regards



RAMESH M.S