[Resolved] Aircel Cellular Ltd — Balance deduction of Rs 37 on 12 may,2012 | |||
on the night of 12 May,2012 10:05 PM , i had received a message "1. we have received your reqest n it will be processed shortly" "2. thank you 4 Aircel music connect at Rs 30 ". Even i had not requested for that service, i have not messaged to aircel for this service, i have not attended any call of AIRCEL after 8 PM on that night. And Again at 10:51 PM on that night, i got message "thank you for subscribing to Aircel dialer tunes. U havebeen charged Rs 7/7 days ". Even i have not messaged or attended the aircels call on 10:51 PM on 12 May2012. ON the very next day, i contacted aircel customers care at 198 for this complaint 3 times, but after attending the call , they disconnect it after listening my grievance and do not REFUND my money even on my request to disable those services & re-imburse my money RS 37 deducted on that day, and many more like this 3 or 4 times during past 3 or 4 months previously. So take necessary action to resolve my grievance at your earliest & refund of total Rs 37. -- With regards, __________________________________________ Dhirendra Rajput Dist. Informatics Associate National Informatics Centre, SIDHI Ministry of Communications & Information Technology, Ph.:[protected] Mobile: [protected], [protected] e-mail:dhirendra.[protected]@nic.in , mailto:[protected]@rediffmail.com __________________________________________ Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
my mob no- [protected] sorry earlierly i forgot to mention my Mob. No.
on the night of 12 May, 2012 10:05 PM, i had received a message "1. we have received your reqest n it will be processed shortly" "2. thank you 4 Aircel music connect at Rs 30 ".
Even i had not requested for that service, i have not messaged to aircel for this service, i have not attended any call of AIRCEL after 8 PM on that night. And Again at 10:51 PM on that night, i got message "thank you for subscribing to Aircel dialer tunes. U havebeen charged Rs 7/7 days ". Even i have not messaged or attended the aircels call on 10:51 PM on 12 May2012.
ON the very next day, i contacted aircel customers care at 198 for this complaint 3 times, but after attending the call, they disconnect it after listening my grievance and do not REFUND my money even on my request to disable those services & re-imburse my money RS 37 deducted on that day, and many more like this 3 or 4 times during past 3 or 4 months previously.
So take necessary action to resolve my grievance at your earliest & refund of total Rs 37.
--
With regards,
__________________________________________
Dhirendra Rajput
Dist. Informatics Associate
National Informatics Centre, SIDHI
Ministry of Communications & Information Technology,
Ph.:[protected] Mobile: [protected], [protected]
e-mail:dhirendra.[protected]@nic.in, mailto:[protected]@rediffmail.com
on the night of 12 May, 2012 10:05 PM, i had received a message "1. we have received your reqest n it will be processed shortly" "2. thank you 4 Aircel music connect at Rs 30 ".
Even i had not requested for that service, i have not messaged to aircel for this service, i have not attended any call of AIRCEL after 8 PM on that night. And Again at 10:51 PM on that night, i got message "thank you for subscribing to Aircel dialer tunes. U havebeen charged Rs 7/7 days ". Even i have not messaged or attended the aircels call on 10:51 PM on 12 May2012.
ON the very next day, i contacted aircel customers care at 198 for this complaint 3 times, but after attending the call, they disconnect it after listening my grievance and do not REFUND my money even on my request to disable those services & re-imburse my money RS 37 deducted on that day, and many more like this 3 or 4 times during past 3 or 4 months previously.
So take necessary action to resolve my grievance at your earliest & refund of total Rs 37.
--
With regards,
__________________________________________
Dhirendra Rajput
Dist. Informatics Associate
National Informatics Centre, SIDHI
Ministry of Communications & Information Technology,
Ph.:[protected] Mobile: [protected], [protected]
e-mail:dhirendra.[protected]@nic.in, mailto:[protected]@rediffmail.com
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Aircel cellular services — Deduction of rupees
Rs.30.00 has been debited from my account without my prior permission. I had have recharge my mobile no with Rs.110.00 on 13 Dec 2010 & got balance of 110.00 exactly but next early morning found Rs.30.00 missing from my account. Had complaint to 4 aircel excutive named Swati,Swarna Chetna etc.. but all of them made me fool & didn't even given complaint or reference no.Please take necessary action to solve this matter.