[Resolved] Aircel — Prepaid Connection disconnected with out any notification | |||
I have taken the AIRCEL postpaid connection in july/august 2011 from an AIRCEL dealer in chennai , as I am resident of Andhrapradesh i don't have any Tamilnadu address proof ,so while getting the connection itself i asked the Excecutive about this then they said said to submit the AP address proof and write the present address in the registration form so that u'll get the bill and other communications to that address....around 4 to 5 months went fine and then I changed my postpaid connection to prepaid connection at thoraipakkam AIRCEL service center and again gave my AP address proof at that time too it took 3 to 4 days for the migration and then after a month or so they disconnected my number even with out any information , when i tried to caontact the care people they are telling to submit chennai address proof,which is not possible for me and I would like to inform you that i didn't gave any of chennai address proof while talking the postpaid connection and even i gave my Andhrapradesh address(permanent address) proof while converting from postpaid to prepaid too, I demand an clear explanation on this and also why u have temporarily deactivated my number-[protected] even without any notification ,although I had balance(around 120 rs/-) in that number Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
Hey friend I completely understand your plight however I must tell you that the documentation is a government regulation which each operator has to follow and infact as a respectable citizen of the country it is our duty also to avoid any formidable consequences. What I would suggest is that you could again speak to the customer care and ask them for an address where you could send in your papers through post or email. I am sure they will have a solution to this…
i purchased a prepaid plan on12.12.09 but it is now not getting started sugges what i do?
cell no-[protected]
cell no-[protected]
"Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team"
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team"
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Aircel Pre-paid connection — Disconnect without any information
I brought a aircel prepaid connection from aircel store gurgaon, i have submitted all the importent identification proof documents at the time of purchase of sim. but after 1.5 month the compeny diconnect my No. and costumer care executive said the documents may be misplaced so submit again. the shop is 25 km from my house how i can go and what are responsiblities of people serving there . i am suffering ,i have Rs-132 in that sim