Aircel Chennai — Regarding my complaint number 1-[protected]

Address:

Chennai, Tamil Nadu

Dear Customer Care,

I would like to share my disappointment over your so called response related to my complaint number 1-[protected]. I'm narrating my complaint again in the following email.

1. My Recent Bill states that the Broadband Usage cost over Rs. 1000+ but I'm sure that I haven't activated any service from my end, as I was at Bangalore in August 2012.

2. I raised my first request to activate 3G on 12th - Sept - 2012 with 128 Plan. Due to your false promise (will be activated within 48 Hrs.) I cancelled that request too.

3. My Calls were barred due to exceeded credit limit on 21st Sept 2012. I called your customer care and informed about that, one of your agent said that "Due to some technical issue most of the customers are experienced, Bills generated wrongly and SMS sent by mistake. Please ignore it, your call will be activated within 30 Mins." KINDLY RECALL YOUR CALL RECORDINGS

4. If you (Aircel) denies the point #3, how come I got the unbilled amount Rs. 440 (Approx) on my SMS request to 121 on 17th Sept 2012, 10:32 PM? and over 2 days it crossed Rs. 1800?

5. I'm denying the recent Bill with the broadband charges upto 12th Sept, I will take responsibility for the Broadband charges after 12th Sept, as I raised the request for 128 Plan and based on that assumption, I used it from 12th Sept 2012.

If Aircel Fails to address the above issues, I assure that I'll port my numbers to some other provider by paying the remaining money, It's not a matter for me. But at the same time, I'll get this issue to consumer forum.

Note: I was already ported from Airtel to Aircel due to their false promises and unauthorized service activation. Kindly don't copy the same.

Best Regards
Shankar