Aircel — frustrating process by Aircel | |||
This is Ganesh babu from Chennai velachery, On 23rd of june I bought a new 3G dongle from velachery aircel centre, i submitted the photo copy of my driving license and my passport sized photo, within 10 days my service has been barred and i asked customer care and they told your address proof hasn't been verified yet so resubmit the proof again, i re submitted my address proof id proof and passport sized photo in same velachery aircel centre by 3rd of july, they activated the service agin, but now i got a call from aircel while i am browsing and asked for my address details i told them the details, now they are telling that we did not get ur address details yet so submit your details again in aircel centre, it seems that they are mocking me, even it is not a mobile phone to carry and be online anytime anywhere, the verification process of aircel is frustrating, they didn't call my alternate mobile number for verification. but again and again asking to submit address proof, what is the resoluion for this? if they bar my data card again i will migrate to any other service. my 3G device number [protected] my mobile number [protected] Was this information helpful? | |||
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We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
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Aircel Customer Service Team