[Resolved]  Aircel India — Recharge declined but money deducted

Address:

Pune, Maharashtra

I recharged at Aircel Website - https://epayment.aircel.com/recharge for Rs. 69 on OCt 4th

Here I am pasting the transaction details from my HDFC bank account:
04 Oct 2011 MHDF[protected]-AIRCELMOBILEBILLDESK [protected] 04 Oct 2011 69.00 8882.99

I never got any value for this recharge and my money got deducted, so I called customer service.
They were hopeless. According to them, Rs. 69 recharge has been discontinued so it failed in my case.
I questioned them then why you have the option available on your site and why deducted my money.

Their answer was it was my fault that I recharged using their site without consulting with customer service rep.

This is so stupid. I spoke to many reps and supervisors, here is the list - Agents - Pragati, Deepak, Supervisors - Nachiket, Joginder and many more.
They are not ready to refund my Rs. 69 when its all their fault that they are luring with the option online and than failing the reansaction.

I have the scrrenshot of the site.
Even till date, they have not removed the option.