[Resolved]  Aircel — Mobile number disconnected

ELEGANCE — FOR DISCONNECT THE MOBILE NUMBERS

Dear Sir,

We are one of the old customer of airtel. We can taken connection from airtel. Details are given below :-
A/c No[protected]
Company Name : Mona Associates
Address : Plot no 183, Industrial Area, Phase 2, Panchkula
Phone Numbers to discontinue : [protected], [protected], [protected], [protected]
Contact No : [protected], 5066793
We are mailing from last 13Nov to discontinue the phone numbers but there is no action from your side. First Time when I called your sales representative that we want to discontinue the phone numbers he said mam please send the mail at [protected]@airtel.in we have sended the mail many times but there is no action done. Now your company bill is on my table they have charged all the things and also the late fee I want to ask you one thing when you receive the bill on 01/12/08 and the last date bill is 15/12/08 how the late fee occurs. Now from 3 dec we are mailing at [protected]@airtelindia.com very time there is only one reply that your phone numbers are wrong if I supposed that the phone numbers are wrong then why are in working. There is no cty in the staff that they can check the phone numbers with the account number which was mentioned. I dont know why your company is to much salaries the representatives when they are
not supposed to do proper work in a proper manner. Now I want to resolve the problem as soon as possible or I should go to court with proofs of sending mails to the concern department.
Waiting for positive reply.
Thanks
Neelima
[protected], [protected]

Sir,

With due respect I beg to inform you that my name is Saurabh Chakrabarti, residence Asansol, and my mobile no. is [protected] .

Sir, I want to inform you that my SIM card registration failed of above Mob. No. from 10 to 15 days ago without any reason and I want to back my no. and also my balance.

I also mail to Nodal officer, Aircel and he reply to me as bellow......

Dear Sir,

Thank you for writing to us.

As per your mail we would like to confirm it with you that the Aircel number: [protected] had been already disconnected due to non compliance of documents as per DOT regulation, hence the number could not be further restored.

Should you require any further assistance, please call us at:

121 (in case of Queries / Products / Services) or 198 (in case of Prepaid Complaints) from your local Aircel mobile

Or

[protected] from Non Aircel number

or e-Mail us at:

care.[protected]@aircel.co.in

Sir,
My name is Nirmalya Malkhandi, bearing an aircel number [protected]. My number has been disconnected and displaying SIM CARD REGISTRATION FAILED since afternoon of 28th August 2012. I had contacted customer care where they told me that due to some technical issue the failure has taken place and they are advising me to replace the sim card with a new one. They are not even ready to take down my complaint. Not only this, I had recharged Rs.98 net pack 2 days back and then surfed internet. I had Rs.96.57 as my main balance which immediately got exhausted. Calling up cce they asked me to wait for their system update and later they are saying that i had used internet before recharging my net pack. Later that night when i again used internet, i got my balance deducted. Customer care executives are not allowing me to lodge complaints, nor they are settling my problem. Sir, please look into the matter.

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team