[Resolved]  Aircel Prepaid — NUMBER BARRED BY AIRCEL

DEAR AUTHORITIES,

MYSELF IS FOUZAN SHAHID FROM MORADABAD (U.P.).

I HAD PURCHASED ONE AIRCEL PREPAID SIMCARD ON 25/09/09 (NO.[protected]). THE VALID ID WITH A PHOTO WAS SUBMITTED WELL BEFORE I GOT THE SIM IN MY HAND. THE NUMBER WAS ACTIVATED IN THE NEXT 1-2 DAYS. I WAS USING IT VERY WELL & WAS SATISFIED WITH THE NETWORK & POCKET INTERNET.

AFTER ABOUT 15 DAYS, MY NUMBER STOPPED WORKING WITH ITS OUTGOING & INCOMING SERVICE AS BARRED. I SPOKE TO THE DEALER TO TELL ME THE VALID REASON. THEY HAD NO IDEA ABOUT. SO I CALLED-UP THE CUSTOMER CARE & SPOKE TO THE EXECUTIVES NUMBER OF TIMES. BUT I GOT THE SAME ADVICE TO SPEAK TO THE DEALER. I AGAIN WENT TO THE DEALER TO FIND THE EXACT PROBLEM & FINALLY I GOT TO KNOW THAT THERE WAS SOME MISTAKE IN FILLING THE FORM AT THE TIME OF PURCHASING SIM CARD. THE DEALER ADVISED ME TO SUBMIT THE VALID ID & PHOTO AGAIN TO THE AIRTEL MINI STORE, WHICH I AGAIN DID ON AROUND 15TH OCT. THE MINISTORE EXECUTIVES CONVINCED ME THAT THE SERVICES WILL BE RE-ACTIVATED IN A DAY OR TWO.

I WAITED AGAIN & CALLED THE CUSTOMER CARE 3-4 TIMES. BUT I GOT THE REPLY THAT THEY HAVE NOT RECEIVED THE ID TILL YET. AFTER FEW DAYS THE MOBILE STARTED SHOWING THE MESSAGE "INVALID SIM".

FINALLY I SPOKE TO THE CUSTOMER CARE AGAIN ON AROUND 30TH OCTOBER & MY COMPLAINT WAS REGISTERED WITH THE NO. 1-[protected] & THE SENIOR EXECUTIVE ASSURED ME THE THE SERVICES ON MY SIM WILL BE RE-STARTED BEFORE 5TH NOVEMBER AFTER I WILL RECEIVE A CALL FROM THEIR EXECUTIVES.

TODAY, I GOT A CALL AT MY ALTERNATE NUMBER ([protected]) FROM AIRCEL CUSTOMER CARE MB: [protected] AT 4.57PM & THE EXECUTIVE AGAIN SPOKE TO ME THE SAME THING "PLEASE RE-SUMBIT THE VALID ID TO THE NEAREST MINI STORE". THAT MOMENT WAS SO IRRITATING FOR ME & I TOLD HIM THAT I WILL TAKE THIS MATTER TO THE CONSUMER FORUM.

HE REPLIED ME SO HAPPILY THAT WHEREVER I WANT TO COMPLAIN, I CAN DO SO. AND THEN HE DISCONNECTED THE LINE AFTER SAYING THIS.

CAN YOU PLEASE TAKE THIS MATTER SERIOUSLY WITH THE AIRCEL HIGHER AUTHORITIES TO START MY NUMBER IMMEDIATELY, OTHERWISE I WILL DEMAND THEM FOR A COMPENSATION. THEY HAVE TO SEND THEIR EXECUTIVE TO MY OFFICE/HOME TO SPEAK TO ME IN PERSON & RESOLVE THE MATTER.

I REQUEST YOU TO PLEASE TAKE AN IMMEDIATE & LOOK FORWARD TO HEAR FROM SOMEBODY FOR THE SOLUTION.

THANKS & REGARDS
FOUZAN SHAHID
MORADABAD
AIRCEL PREPAID NO. [protected]
ALTERNATE NO. [protected]