Aircel — Recharge Issue | |||
Respected Sir, I have an aircel mobile connection (number: [protected]). I used to recharge my account with Rs.198 every month. But last month (on 29th or 30th March 2012),when I went to recharge with the same amount, the dealer told informed that I will not receive Rs.50 which was included in the pack till last month (for which I express my grievance because aircel should have sent at least an SMS telling the change in offers). I contacted the aircel customer care spending 50p/3 min, and a lady answered the call. As per her ‘knowledge’, she told that the recharge has a change and that Rs.198 pack now consists of 4000 minutes aircel to aircel FOR 90 DAYS, 2 GB pocket internet, 2000 sms, and 40p, 50p call rate deduction for other network local and STD calls (I reckon aircel keeps a recording of the calls to customer care, for ‘training purposes’). With this information, I recharged. But today (on 29th April 2012), my balance got deducted on calling an aircel number (I had plenty of aircel to aircel minutes remaining). Since I never thought about a chance of my call offer being expired, I did not thought of viewing my balance after 12am. Hence, some of my balance was lost. But, thank god, since I disconnected my call early, it didn’t result in complete loss of my balance. I called aircel again today, and the executive told Rs.198 has only 30 days validity. She told that she will transfer the call to a senior executive, who can help me with registering a complaint. I waited but no one answered the call. In short, 1) In a reputed company like aircel, why are the customer care executives giving wrong information to the customers? 2) I thought 4000 minutes is for 90 days. So I limited my daily calls so much, so that I could avoid recharging again within 90 days. I lost a major portion of my aircel to aircel minutes today. 3) Why a major network like aircel did not inform the customers about a change in offers? Thanking you, Rahul Raj K Email id : dr.[protected]@gmail.com Contact number: [protected] Was this information helpful? | |||
6 Comments | |||
Comments
My mobile no [protected] in coming is stop form last 15 days. Why ?
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution.
We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution.
We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
I just recharged rs 447 to my no. +[protected] Through online payment. It said 1.8 gb every month 3g data for 3 months. But i recieved sms saying your account is topuped with some 370 rs. And very next sms saying your account balance is zero. Now I have zero rs in my account and no internet either. I mean... What is happening..? How can they do this to peoples hard earned money. Anybody there to listen to this injustice and help me out for the decent request
I have a offer of RC 51 for 51rs talk time and rate cutter for 90days. But still I did not receive the complete amount and the rate cutter is still not active. Please do the needful asap.
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Further I request you to kindly look into the matter and suggest me any solution for the issue as I want to drag such service provider in the Consumer Court who cheat peoples.