[Resolved]  Aircel Web Recharge — Amount debited from Bank BUT Recharge Unsuccessful

Address:South 24 Parganas, West Bengal

Aircel Web Recharge (Rs 110.00 - full talk time) via HDFC debit card on[protected] through Billdesk payment gateway.

but recharge unsuccessful and balance debited from my bank account.

Bank transaction details is given below in this mail.


Now reply me what to do? Recharge Unsuccessful and amount did not refund.

I'm afraid to recharge online because it may unsuccessful and balance will wipe out from my account.

Is this procedure secure? Why are you doing such cheating with your customer. In this age of competition market you are cheating your customer.

Either modify your programming loopholes in payment gateway system or stop the online recharge facility by which people are cheated.

Please help me by replying How could I get my debited amount (Rs.110/-)

I want immediate actions else I have to complaint against AIRCEL.


Name: Abhisek Banerjee

My Mobile Number: [protected]


Bank Statement is given in attachment for proof!
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team
I suffered in same problem of Rs 108 recharge. After so many follow ups they refund me after a month ! Shame on aircel service.
Hello Friends,

Thank to Aircel very much for their kind support and customer care.
I got my debited balance in my bank account on 7th June 2012. They kept their promises.
I appreciate them for their work and wish such care and support will always remain with customers.

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