Airtel 4 G — Pathetic connection, no service

Address:

Bangalore, Karnataka

We bought an Airtel 4G connection in June this year (sim no. [protected]). Though the modem was exorbitantly priced at 7750 we purchased it as we were refused a landline connection by Airtel. No doubt it is a business tactic to sell their useless 4 G connections. It took a consumer forum complaint for Airtel to actually get the connection up and running. There is absolutely no customer service as complaints are generated and not even any phone calls are made to follow up. No field visits have been arranged so far despite numerous complaints from my end. The most recent complaint dated 10 sep complaint no 45839240 has found predictably no response from their side. Currently I am getting a speed of 20 KBPS for four consecutive days. Airtel promises 128 KBPS in all its promotions when your free usage expires. Already a speed of 128 is unheard of even in BSNL connections. Finally on reaching the airtel office where we purchased the connection we were first advised to physically bring the modem to their showroom for checking and on our objection we were told that the speed varies and in south Bangalore we will receive a maximum of 20 KBPS only. I have a very strong case for consumer court and am strongly contemplating pursuing it. I Would definitley wish to return this exorbitantly priced mistake and advise everyone to stay away from this extremely pricey and worthless 4G connection. Believe me BSNL is way better.