[Resolved]  Airtel — AIRTEL HAS WORST CUSTOMER SERVICE & LYING EXECUTIVES

Address:

Mumbai City, Maharashtra

Hi Everyone,

I have been facing serious issues with the way the Airtel Customer care operates.

I have a voice + combo plan of 549 in which I have been given 549 local minutes, 200 sms and 2gb of 3g data free.

I noticed that my internet was too slow to even open a small image on wattsapp.

When I inquired on 25-July-2013, TOO MY SHOCK IT WAS SAID THAT MY 2GB FREE SERVICE HAS BEEN DISACTIVATED.

They further told your 0 rental 3G plan is activated and you have only 317 MB of data free and the rest is chargeable.

Since then I have been on call for almost 3 hours with the so called GOLD CUSTOMER CARE SERVICE FROM AIRTEL.

Below are the names and interaction ID of the people I have interacted with, I dont recollect all the names but roughly I have spoken to almost 10 + people which includes executive and Floor managers.



Manjina - [protected]
Lakshmi - Floor Manager
Matina - ?
Ravikant Yadav - [protected]
Shaehbaz - [protected]
Angle - [protected] - Floor Manager - When I asked for the details regarding previous interaction she said that you will get a call. I said I want on mail. First she said we cannot provide you on a mail as it is not allowed. After telling her that the call is getting recorded she asked for my mail id and told me that she will send it. She lied to me in this case. Now waiting for her to send the mail
Shaizad – [protected]


Many of them have Disconnected the call half way without giving the solution.

So Called Gold SERVICE provider do the following things.
They give Inadequate information
They Lie at times
They disconnect the calls
They don’t transfer the calls to the supervisor if they are not able to solve the problem
In one case the supervisor told the executive to cut the call which I heard clearly as the executive forgot to keep the call on mute.
Wrong information conveyed because of which I have been charged at Rs 2700+.

I want to tell all those people using Airtel to first note the name and the interaction ID when to call customer care. Because I don’t trust their service. Airtel is giving the worst Customer Service, Airtel lies to the Customer, Airtel Cheats the customer

Please contact me on [protected] if you are facing similar issue.

I am creating a facebook page which speaks about the bad services of Airtel and other services. I will keep you posted on this.

Joy Lynford,
[protected]
Online Marketing Expert - SEO / SEM / ORM