I have a Post pay account with Airtel for the past year. My bill is anywhere between 600 and 900 each month .My credit limit being 900.In Oct 2008 my bill was 965Rs as i had reached my credit limit my services were barred as i had reached my credit limit .I spoke to Mr Sachin Gandhi a CSA with Airtel who told me to make a payment of approx Rs 450 which is 50% of my credit limit so that the services will be unbarred .I made a payment of Rs 700 to be on the safer side .This was before my payment due date of 15th Nov.
I spoke to Ms Shraddha on the 31st Oct after making the payment who said that they could not activate the services as i had to make a payment of not less than 900 Rs which was my credit limit.She told me to make a payment of Rs 200 to get my services unbolcked. As per her request i made a payment of the said amount but to my horror the CSA whom i spoke to said that though Shraddha had promised the same ( the commitment was there on my account) he could not activate the services as i had to pay 65Rs for unblocking the services.
A company like Airtel could not keep a promise made and that too for a mere amount of Rs 65 .This was totally ridiculous.I have been a very good customer paying my bills on time and this is what i get . False promises, Different information from different agents.
To make matters worse one of the agents deactivated my 121 service i could call on 121 but i could not select the option for speaking to a CSA.
I am surprised and shocked at such a behaviour .Hence have decided to disconnect this line this month itself and for a some other trustworthy network.
Thanking You.
Sanjay Kadam
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