Comments
Finally my issue got resolved. Thanks to consumer complaints forum.
Airtel — Services not disconnected and wrongly charged
Hello Team Airtel,I had requested cancellation of my landline service[protected] on the 8th of Jan 12. service request no 10028380
However i have received a bill of the amount Rs 516 and when called your service desk the service is so lousy that the
a) agent disconnected the call
b) Didnt give any conversation number
c) Also mentioned that services are active yet and hence i am billed
d) Refused to give any transaction number or number associated to todays discussion
Ideally this service should be cancelled by around 10th of Jan-12 as i had already confirmed it when Airtel called me back for confirmation. Please get back to me immediately with a resolution or else i wont mind taking Airtel to consumer court for a petty Rs 200 dispute.
Details of the last agent i spoke are Sunil- Malad time -1235Pm Date 28th Jan-2012
I understand i am liable to do a final payment however the bill i have received is a monthly bill and not final closure bill.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54508
Pending
0
Resolved
21960
View all 54508 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AIRTEL DIGITAL TV — Replacement of Set-Top Box
Hi,I am a subscriber of Airtel Digital TV. Initially, I had some issues with the network that it goes off during bad weather. I lodged a complaint for the same and an engineer visited my place and tuned up the Dish Antena. I was been asked to give him Rs.100/-, which i did on the spot. After 4 days of his visit, a message came up saying that i have insufficient balance in my account. On enquiring about the same, i was told that the engineer visited me has changed my Set-Top Box. I told them that, i am using my old one, but still they were not agreeing to it. Finally they lodged a complaint for the same under the head 'Wrong Deduction'. After three days, i got a message that my issue has been resolved. Again on checking my account, i found my balance to be negative and eventually it got disconnected due to it. After that i have lodged complaints n number of times, but they are giving me the same logic that my deduction was correct. I also took an extra pain in contacting the very engineer that visited my home and made a cross check. He also said me the same thing that he have not replaced my Set-Top Box. I passed this message and his cell phone number to the customer care, still they were not able to resolve my issue. Moving one step ahead, i tallied my Set-Top Box serial number with that of my Customer Copy provided to me during the time of installation, in which my current serial number was quoted which made it evident that the Set-Top Box was not changed. I again passed this information to the customer care, but still they are reluctant to refund Rs.800/- which they have wrongly charged.
From last 20 days, my service has been disconnected. Niether they are refunding my money and thought of compensation is a dream. Kindly look into the matter and hep me on the same. My conatct number is [protected]