[Resolved]  Airtel DTH (Digital TV) — How? Engineer never came at my place and issue is not yet resolved but they are saying 'it's resolved'

Address:

Bhavnagar, Gujarat

Hello guys,

I am facing the problem - CHANNEL RECEPTION ISSUE / SATELLITE [HD] SETTINGS REQUIRED TO BE DONE IN MY STB/TV) since last 2 months for which Airtel engineer needs to come at my place, but treating very badly from Airtel DTH - Customer Care.

Calling them regularly since 13th Apr'2012 till the date and they always told me that engineer will be at my place next day, but when I call them again to let them know that no one came on the given date and time, they always replied that our system showing 'your issue has been resolved'. How it's possible? How my settings been done without any engineer at my place? This is really bizarre and I am totally disappointed.

Additionally, on one day they(Customer care/call center-executive) told me to get a new STB (as a replacement of my regular which I was using since more than 2 years) so I have paid Rs.350 (from top-up shop using my customer ID) on 16th Apr'2012 and got a new STB (I went personally to local office and get it which must be delivered at my place by Airtel engineer so he can configure it with my TV). Why I didn't get a new remote?

I am very optimistic but these people [Airtel Digital Customer Care (including call center executives and field/technical engineers)] pushed me to say "DON'T BUY ANY SERVICES FROM AIRTEL - DON'T BURN YOUR HARD EARNED MONEY".

What I am expecting today is...
1) Airtel engineer come at my place(registered home address) and do HD/Satellite settings (STD and TV)
2) New Remote (I have already paid Rs.350 then why I didn't receive new remote?)

Further information (including my personal information) will be provided on request.

Customer ID: [protected]