Airtel Complaints & Reviews

I recharged an airtel prepaid number using ngPay mobile app. The recharge amount is 300 (Transaction Id NGPAY[protected]). According to Airtel's current online prepaid recharge schemes, I should have got a full talk time of 300. Instead I got 264 only. I tried calling Airtel customer care numbers (121 and 198) numerous times but just before reaching the customer care executive, the line gets disconnected. I could not even find a straight forward means of writing to airtel directly (searched on airtel.in / contact section).

I confirmed purchase of Aitel HD connection - Order # 1783434 and Rs. 6670 was deducted from my bank account on 8th May for package name - South mega HD 12 month bundle. The airtel executive informed me that the money was not received and sent an executive for collecting the money once again. On confirming that the money had been deducted from my account, the executive left after connecting me with the marketing team, who confirmed that the money was received and assured about installation within 48 hours.

After repeated follow-up no response has been received even after speaking on 12th morning to a supervisor named Mr. Khan (who informed me that he has spoken to the Area Sales Manager to expedite the issue). On 12th evening, I spoke to an executive named Naveen, who refused to connect the call to any senior executive / supervisor stating that the installation would happen on Sunday - 13th.

Airtel contacted #:[protected]

The email transcripts from a Team Lead who has been communicating till 11th and has not replied to my last email which follows up on the refund request:

1. Sagar Mhatre Sagar.[protected]@vertexgroup.co.in
May 10 (2 days ago)

to me
Dear Sir

We are closing this priority tomorrow Asap you will get the installation

2. Sagar Mhatre Sagar.[protected]@vertexgroup.co.in
May 11 (1 day ago)

to me
Dear Sir

Please wait till today 7 clk otherwise I will process for refund

Customer ID: [protected]

Customer Name: C Pradeep
Chennai

My sim (Mobile no [protected]) was showing insert sim message. i was adviced to replace the sim at your relationship centre. accordingly i was given a new sim card .they told that the new sim will be activated within 4 hours. 5 days!!! have passed since then, but the sim is not activated. the relationship centre guys and your customer service is clueless. I m in roming ( Kolkata ). will the problem be resolved or not?


David
[protected]

Hi,

I have been using Airtel Digital TV connection for past 2 years, while the service was always poor, the recent encounter does put a question
mark on Airtel's ability to provide basic services. I have opted for an upgrade from a standard connection to an HD connection on 26th
April 2012. This upgrade will only require a new HD set-top box and nothing else.

I have submitted a request on its website and very promptly got a call from the service executive. The executive was quick to take the request and asked me to immediately pay over IVR a sum of Rs. 1999 for the upgrade. I did oblige and paid it up. I was promised that the upgrade will be done in 72 hours time at max. It's been 16 days but I have not heard anything from them. Now, since I have paid in advance it has become my responsibility to constantly call up the customer service and ask when it will be upgraded.
Everytime I call I get a responce stating either -

It will be done by today EOD or
An executive from the Installation team will call you in half-an-hour.

Well, neither the installation has happened till date neither anyone from the Installation Team calls up. Everyday I call up the customer
care no. and talk to different people and get the same answer.

By this time I also might be knowing half of the people from Customer Care - Sandeep, Santhosh, Shahrukh, Farooq, Kalyani, Saloni, Sunil and a lot more..
The sms also provides a no. to follow-up - [protected] but nobody ever answers this no.

I have also registered several complaints but to no avail. It only falls on deaf ears. These are the complaint nos. created and still open -
18189371
18272120
18319321
18361028
18368698

Don't know if they believe in any kind of SLA or tracking complaints and closing them.

Now, the basic question, if Airtel can not provide Set top boxes should it not shut it shop? What's the point in taking people's money and harassing them?

My Airtel Customer Id is - [protected]

I hope I will be getting some help from this forum and my grievance will be resolved by someone from Airtel.

Thanks
Kamlesh

Hi Appellant officer,
I agree that for 6GB+ bill is 4k+. But my concerns raised here are not addressed:



1st Problem:

• Agent who sold the plan said that bill shield was 1000

• Now it turns out that he gave a plan that is not in the pamphlet that
he gave me . I never signed up for this plan

• I would have outrageously rejected the plan had the agent told me
that per GB usage charge is 3000.

2nd Problem:

• Below attached screen shot shows 3G usage on 18th as 4.1 GB. But my
cycle ends on 19th and I receive a bill for 6GB?

• You can¿t argue by the word approximation because actual usage shown
is 6 GB which is 50% higher than the SMS. 50% difference can¿t be said
approximation

• An error of approximation of 50% has made me pay 3000 extra which is
4 times more than my bill I anticipated or 300% higher or 660% higher than my
previous bill..

• I have never signed for a plan which gives 20k usage and gives 16k
discount



Description: cid:image001.[protected]@01CD28A5.11C265C0

3rd Problem:

• My problem is running from 26th April.

• Every time they send my bill and plan to backend team. As per bill,
as per plan everything is fine. But this is not what I had signed for¿ Usage is
not that shown in bill..

• I¿m in a big soup since every time AirTel is solving a problem that
is not there.



4th problem:

• My credit limit is 1000. How could you allow to exceed and reach 4k+



From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Saturday, May 12, 2012 10:35 AM
To: Hemashekar, Bharath
Subject: Re: WRONG BILLING FOR MY AIRTEL MOBILE NUMBER [protected] [|BAL|Qrc[protected]|]

Dear Customer,

Warm greetings from airtel.

Ref: E-mail dated 06/05/2012, regarding billing discrepancy for your airtel mobile number [protected].

As per the Service Request number 43338777 we have checked your account and found that 5GB 3G GPRS free, thereafter 3p/10KB (After 6.03315 GB 100% Free) as per this pack 5GB free post 5GB to 6.03315 GPRS usage are chargeble @ 3p/10kb and then after 6.03315 GB 100% discount given on the same. Hence, we regret to inform you that we are unable to process your request towards the waiver.

In future too, please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Warm Regards
A CHRISTURAJ A
Nodal Office
bharti airtel limited


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Dear Sir,

My sister(Nancy Aggarwal)was called up yesterday by Airtel(Delhi NCR) staff to pay her outstanding dues of Rs 2300. During his conversation he called up my sister and my wife and used cheap language. My sister however is ready to pay the dues and asked him that she will pay Rs 1000 this month and the balance in Rs. 1300 next month.

Inspite of that this person - Sanjay and Rahul used unprofessional language and continuosly calling her and harassing her for the payment.

We want to take a strict action against such recovery agents. Payments will be made once these two employees
are punished and taught leasson, how to behave with Females.

Thanks,
Sachit (Brother)
[protected]

Respected Sir/ Madam,

I want to raise claim/ complaint against Airtel internet Service.

Myself sachin gaikwad , i m one of the airtel service user with number[protected]. Today on date i used internet directly under emergency condition on 08:04 am in the morning and after 10 minutes i got message of that all my balance of 54 INR was deducted for use. i immediately communicated the problem with customer care Representative Santosh & He give me the answer that within above mentioned time i downloaded 54000 KB of data. Which practically not possible, as i m using 2G service.

It s either their system error or said answer is manipulated by the airtel Representative Please give me exact calculation & or system log in written of deducation of data and if airtel is unable to give that then refund the said amount. 54 INR for 10 minutes is the highest price for any internet service paid as compared to nowadays charges.

Thanks & regards,
sachin

I have mobile network from Airtel from past one year with mobile number [protected].We are regularly made the service bill payment with in the due date.Today suddenly without any information,the outgoing calls are blocked.I have checked with customer care,but their std answer is This is due to technical problem same will be resolved within 24 Hrs.please resolve the same immediately,since waiting 24 Hrs is very much difficult.

Dear All ,

This is regarding my airtel no.[protected]. The airtel company charged unwanted java games bill ( worth : 4500 rupees ) on me in Jan and feb-2012.

Where i have not downloaded any games , same i explained to customer care people on first day ( 13 /01/2012 ) when i got first SMS ( which was charge 99 rupees ).

Please check my all complaints, when I called first time to your customer care , your people told that after the bill generation extra money will be deducted, then I waited till the generation of bill.

Please find below complaint lists , same was not solved by your people . if this would have solved ( Java games activation deactivation ) on first day in January, my bill would not crossed 500 per month.

First complaint date : 13/01/2012 , spoke to Chetan ( F[protected]

Second complaint date : 17/01/2012 , spoke to Sandeep ( Group Manager ) (F[protected]
There are so many complaints in the month feb and march -2012.

Airtel customer care people even Nodal officers also don't know how to deactivate the games club...!!!!!!!!!!!!!!
Wantedly airtel people are not activating the such a things to get money from users .
i appreciate some appellate people who gave me only 1000 rupees discount..
But i need total money ( which was due to games downloaded ) discount.

Airtel should show there transparency in this issue..

Mr. .Prashanth[protected] spoken with me on 30-04/2012 and told that 2500 rupees he is going to give concession... but still the customised bill not at reached me..

Dear Nodal officers / Appellate authorities ….. please understand my problem , if I was a guilty I would have paid my bill long back…!

Today recover person came to me ( RAM ) came to me for bill , please act immediately and resolve the issue. My actual call charges not crossed 1500 rupees also.

Still i have hope that airtel wont cheat customers....

Thanks & Regards,
Sangamesh
Airtel No:[protected] Not active )
Alternate #[protected]

Today morning at 9.30am, I got a call from a number +[protected]. It rang once and disconnected even before I picked up my mobile. I pressed the number to return the call and got engage message. Wondering where the call came from as the engage message was in Hindi but the first letters were +92 I checked for STD code +92 on the net. It was an ISD code from Pakistan. I also noticed on the web and from this site report by others getting similar calls from Pakistan. I just thought of lodging this complaint.

Sathyanarayana, Bangalaore

I received text message on my mobile from Airtel that Thank you for choosing Airtel Friendz chat service ........ Now Airtel is charging Rs 1 per day for this service which I did not choose or request
I received similar Text in March 2012 that Thank you for choosing Airtel Vatsu Pack....... and I was charged Rs 2 per day. I am very disappointed by this kind of cheating by a reputed mobile service provider.
They should discontinue the Friends Chat service with immediate effect and refund all deducted amount.
BS

I made complain more than one month but no good result.They are.
1) My ID NO. [protected] Name Rajendra Kadu Your technician broken the Disc connection as he came for changing the direction.I made complain to customer care.He promise it will be repair with in 48 Hours but More than one week no one came for repair. 2) dated[protected] i made complain to customer care he promised that his senior will give call after one hour but no one given me call.Than i call at both customer call center than no one lifted the phone .
( your company giving this facility but all are coming for passing the time .no one attending complain seriously)
Please give me reply before dated[protected] than i have to take the decision.You are loosing one customer.

Rajendra Kadu.

SIR, I AM USING [protected] NUMBER SINCE 2003. I WANT TO CONVERT THIS NUMBER TO POST PAID. WHEN I HAVE SUBMITTTED THE REQUIED DOCUMENT THEY HAVE SAID THAT THIS NUMBER IS NOT IN YOUR NAME.THEY HAVE SAID THIS NUMBER BELONGS TO LIPIKA ROY. I DO NO T KOW HER. WHO IS SHE?
PLEASE HELP ME. I HAVE SUBMITTED MY REQUIRED DOCUMNET TWICE (ie. Voter Id card ) in AIRTEL OFFICE. When I have purchased this in the year 2003 I had submitted this document.
Please help me.

I want to change this numbert to post paid.

Regards

Tarak Nath Dey

Dear Team,

I had refilled a prepaid airtel number +91 [protected] on 28th April 2012 through my credit card (Citibank). However, though the credit card authorities say that the transaction has been cleared from their end, there has been no credit to the balance of the above mentioned number. A confirmation from the credit card authorities has been recieved stating that the refill has been successfully done. However, when called the airtel customer care, the officer stated that there has been no recharge made.

This is not the first time i have refilled this number through my credit card.

Request you to kindly look into the issue and get the same sorted. Looking forward for an early resolution.

Feel free to get in touch for any information on my mobile number +91 [protected].

Regards,
Anitha Serrao

Dear Sir,

I am Mahendra Saini from bhopal. I using airtel prepaid sim in my handset, Sir company is ducting my balance since last 3 months, i complaint in customer care about my problum but they are no responding properly for my call, and said me now no balance will be deducted from my no., but before 20 minute ago my balance has been deducted again. then I called to customer care and talked to Mr. Ajay but he does't given me any responce and disconnected my call. Sir I either want my balance back or I will go to TRAI for further complaint on the second hand.

I want to deactivate airtel games club from my mobile... My number is [protected]

i am right now using air tel and now i want to move from air tel but air tel is not allowing to move and they are not giving any information on this and they are cheating me.

what action i need to take on this issue?]

what is the solution for this

my air tel no is [protected]

This is to inform you that airtel automatically activated his some services at my no [protected].after complain costumer support didn't deactivated this services and they deduct balance regularly.i am mentally harass from two week.i kindly requested you to take action against my complain.
thanking you
AMIR

Airtel deducted my balance regularly and they subscribe caller tunes to my mobile without my permission. So guys Airtel is not good for middle level customers (because they subscribe any service to consumer mobile without permission.). if i call to customer care they are not telling truth to me and telling unusual answers and disconnect my call.

it is my bad experience with Airtel.

My mobile number is [protected]

On 08.05.2012 at 22 Hrs I (K.Rabbani) started recharge of Airtel DTH on line through paytm. for Rs.620/- while the transaction is going on some descripency happened after that I have received a message from Axis Bank stating that payment Rs.620 made to PUR/PAYTM MOBILE SOLU/NOIDA/080512/16 03 has been debited. But there is no message from paytm that they have received the money for DTH recharge.
already a complaint No 58965/08.05.2012 lodged through monalisa grahakseva. My humble request to the paytm to refund the money back or recharge my AIRTEL DTH Customer ID No.[protected]. I will be thank full to them. If any thing happened like this to the consumer please pay back their all are not rich. With great difficulty middle class people will be to do so.