Airtel Complaints & Reviews

I would like to add my full name in my address. The new address is given below. My mob No.[protected]

Arunkumar Thilakan
TBO DC DVG, Level 3
ACS, Infopark,
Kusumagiri P.O.,
Kakkanadu 682030.

I have another complaint against the late receiving of my monthly bills every time. I got current month bill by courier on 17th Nov 2008. The bill date is 5th Nov. Please do needful for the same.

Thanks,
Arunkumar Thilakan.

I am having Airtel Prepaid Mobile No. [protected] in Delhi. I find that after every recharge the balance gradually and sometimes steeply goes on reducing even when I have not made much calls. Also the monthly Airtel to Airtel balance in the scheme also meets with the same fate. I think this company should be given some award for cheating the customer by silently eating away his balance sans the calls. When I made complaints at their customer care I was told that details of calls made in prepaid connection cannot be given to the customer.

My account No with AIRTEL is 13285021. in the bill for the month of Oct 2008 i have been charged DSL usage for Rs 1202.56 which is grossly in excess. the details shows the usge of internet when either the house was locked i being away or i was asleep ie after 2200h. i being the only person occupying the house, there is no way that this usage is possible. there is no response to my complaint by the company

Please give me full details of airtel no. [protected] outgoing call of 12 Nov to 16Nov.

Sir,
i am suffering from a problem related to airtel prepaid. i have a airtel prepaid connection with no-[protected] from maharasthra. Last sanday(9-Nov-2008) i activated GPRSACT service
(14.99 rs/day tarrif). But when i was using the net service, my balance was automatically deducted. On sunday approx 20 rs is deducted from my balance without any reason. i talked with Customer care many times about my this problem, but they were not taking serious, no-one register my complain against this, even more no-one give me satisfied answer, always either they put my call on hold then canceled my call, or said that my personal system is down so call after some time.

Further more 100 rs was again deducted from my balance on next day 10-Nov-2008 at morning for downloading the JAVA game from airtel live. But in real i didnot used the airtel live service in whole day. then why balance is deducted. i again made call to Customer care but again the resond was same and it is same again till now...

So i request you to do any action on my problem other wise i am going to consumer court:-

9-Nov-2008 Approx 20 Rs &
10-Nov-2008 100 Rs
Please refund my balance...

Bill Plan change (from Individual plan to Corporate Plan)

I am facing biggest problems with Airtel to change my Bill Plan from an Individual 299 Talk Home Indian plan to a CUG 199 coporate plan. I sent all the documents Airtel is demanding to submit for a Bill plan change,

They asked to pay total outstanding dues + unbilled amount, I paid it and called the customer care to change my bill plan, now they are saying a another reason "go to any Airtel outlet and fill the forms and submit all the documents along with passport size photo".

I went to nearest airtel office and fill the form and they requesting me to pay Rs.400 extra many to convert the post paid to prepaid offer then we will convert to post paid again the reason is my husband is working in CTS company at coimbatore his having add-on number so that, they require to convert add-on to main number.

Add-on number cannot be changed to CUG.
My main number is [protected] - kanchana ramesh
Add-on number is [protected] - Ramesh natarajan

Now I paid Rs.400 extra amount you tell me is it correct? why should I paid 400 rupess extra?
Kindly guide me please..

Kanchana Ramesh

MY cell no is [protected]. this is kolkata Airtel no. I have been using this no for almost the past 9 years.
I made a payment of Rs. 3650/- on 21/10/08 at ISPHTIKA UDYOG, SHOP NO 5., LAL GANGA SHOPPING MALL, GE ROAD, RAIPUR. My receipt no is 30626. Now i am not staying in kolkata. I wanted to retain this number so wanted to get it converted to Airtel lifetime. For this reason i was in touch with Mr. Rajesh Singh of Airtel kolkta.
Mr. Rajesh also spoke to Mr. Vijay of Airtel Raipur. I was also in touch with Mr. Vijay of Airtel Raipur.
Even after 25 days of making the cash payment the amount has not been credited to my account. I was not even informed, Though i was in touch with Mr. Vijay.
I would like to complain against the person who has my money in his pocket for the past so many days.

Vikas Rajan
[protected]

I want to disconnect my airtel broadband connection and want to change the tariff plan for landline.Now I want Voice 275 with intercom service.

I HAVE BEEN CHARGED VIDE THEE MESSAGE GIVEN BELOW PLS. UNSUBSCRIBE THIS SERVICE FROM MY MOBILE PHONE NO. [protected].
MESSAGE RECD. FROM PHONE NO. 64611020
MRESSAGE CONTENTS
"YOU'VE BEEN RENEWED FOR (SUBSCRIPTION, TEXT BASED SERVICES)SUBSCRIPTION SERVICE ON AIRTEL WAP. YOU'VE BEEN CHARGED Rs.20
I HOPE YOU WILL UNSUBSCRIBE THIS SERVICE IMMEDIATELY AND REFUND ME THE MONEY ALREADY DEDUCTED FROM PAST THREE MONTHS. (FROM[protected]

my mobile number is [protected].For the past one week my message outgoing has been blocked..trying to call customer care no connection available..

hi ! i m using motorola W270 which is gprs set .I would like to use these services but i can't access these services plz tell me how can i use these services .I call ur toll free number 121 so many times they reply to me ur set is not in the list so can't help u .they said to me that to conatct at 12121 but same result plz tell me that what can i do for that to use these services plz reply to at [protected] or at [protected]@yahoo.co.in i will be very great ful to u thank u to gimme ur time

To,
The Officer (Customer Support),
Bharti Airtel Limited,

Subject: Complaint for ID and Residential proof misuse.

Respected Sir/ Madam,

I, Laxman Narayan Tapkir, using Airtel postpaid mobile connection from 6th June 2008, My Airtel No. is [protected] and Plan- Combat II- MH.

I am continuously bothering by my Id proof and Residential proof misusing somebody from inception of my connection taken. I have complained two times in writing. But company did not take any action and I am receiving per month a new bill on different names and numbers.

Please suggest anyone what I can take action in this matter.
Regards,
Laxman Narayan Tapkir

To
The Nodal officer
Bharti Airtel Ltd,
East Uttar Pradesh circle.

Copy to

Mr. Sunil Mittal
Managing director, Bharti Telecom Ltd

Subject : for false billing and activating alleged another number in my name without my permission.

Dear sir / madame

I am a loyal and premium customer of airtel mobile since May, 2006. On 11th of August 2008, I went to pay my monthly bill amount of around Rs 700/-. I was surprised when your executive o[censored]ma Enterprises, at lanka, Varanasi, told that I have a payable bill amount of Rs 1600/-. I asked them to cross-check. They told that another number is activated in my name without my permission and knowledge. Your executive could not explain how it happened. The executive tried to contact the owner of another number and asked how he got the connection, the person could not answer satisfactorily. I lodged a formal complaint, thinking that it would be resolved.
I am very sorry to say that again in September 2008 that I was told by your callcenter executives that I have outstanding bill for that number. I told them the entire story. After some time another callcentre executive called me to pay for the same bill. I again narrated the same old story. Now every now and then I am disturbed by calls from your callcentre executives and am tired of giving them explanations. This is really disturbing me a lot and it is interfering with my medical profession.
Lastly the most frustrating and disgusting thing is that my survices are temporarily suspended. I contacted to the staff at Uma enterprises, Varanasi for the same and somehow my services resumed but just for one day. The same story of service suspension and resumption happened three times. Executives at Uma enterprises told me that they have forwarded a request regarding discount of 1000/ rupees and I should pay my bill of last two months i.e September and October. First you tell that why should I pay the bill if it is showing a payable amount to which another persons’s bill amount is added.
Because of suspension of services I am facing great troubles, professional, personal and mental.
Now I want compensation from your side and proper resolution of this matter. I am already harassed and now it’s your turn to negotiate otherwise I’ll be forced to take some harsh action.

The entire story raises following issues----

1. How can you activate a connection without my knowledge / permission in my name ?
2. if some one complains about it why investigation was not carried out. Is it not reflecting a tip of iceberg of a larger fraud affecting innocent and unaware people?
3. How can you start a connection without valid necessary document. Is it not against national security?
4. why no action was taken in this direction.
5. why I was continuously disturbed by your calls, despite explaining everything to your callcentre executives ? Each time your executive behave as if they are unaware of all the things.
6. why a reputed company like yours employ such inefficient persons who do such mistakes and could not sort it out even in 3.5 months?
7. because of these employees loyal customers of your like me (I were used to pay average bill of 2000/ per month in time) suffer a lot.


Sir /madame
I want definitive steps from your side to resolve the matter. Please donot disturb me through voice calls.
Please respond with explanation by mail at following address.

If you fail to respond satisfactorily by a week, I shall be forced to take up this issue to TRAI / consumer forums and I shall stop all payment to Bharti Airtel Ltd.

Hoping to get complete satisfactory explanations for aforementioned issues.

Thanking you in anticipation





Yous faithfully
Dr Shweta Singh, MBBS
Room 33, kasturba hostel,
Banaras Hindu University
Varanasi—4
Mobile no [protected]

The network Problem Prakash Nagar area near Dr. Rajkumar Road(Rajarajeswari Kalyan Mantap) Bengaluru- 560021Which 5KM away from city center is not solved properlly from last one month. Same hase been informed to airtel customer care more than 40 times, whenever i called the problem will forwarded to technical team & will be corrected in so & so time. But it has not been solved till date.my Mobile number is [protected]

With reference to the above mentioned subject, I would like to inform you that, I have been an Airtel post-paid Mobile subscriber since June 2007, with my mobile Number: [protected]. Now that, the company where I am working, has offered me a new cell phone with connection & that all the bill amount (including personal as well as official calls - STD, ISD, Local) will be met by the company itself, I am not intending to spend any more amount on my phone bill. I have already announced my new cell number to all my contacts & I ensure that, I have paid all the dues on my Airtel account.
Hence I humbly request your goodself to disconnect my Airtel post-paid connection, as soon as possible.
Hope my request will be granted.
Thanking you.

one person making me so many miss call & calling me .in return when i call him to know about him they not answering me.they giving me mentaly torcher by doin this .i unable to stop him without knowing to whom this no. is issued so please note this no. & give me his address & name so that i can ask personally to him that what the problem he have with me .note down his no.[protected] & help me fast plz.

sir,
i bought a prepaid connection from airtel in chennai .numbering([protected]).by producing necessary documents.i bought the sim and prepaid connection from M/S skylark stores.adambakkam, chennai-88.the retailer and the company authorities has misused my addressproof(licence card)and they have issued sim and mobile numbers as following ([protected], [protected], [protected]).has been used using my name and address proof .i got aware when the field executive mr.kalyanaraman.came to my home for address proof verification and name .i found that my address proof is misused illegally .soi request u to to take strict action against the culprits and cancel the three numbers with immediate effect.

thanking u,

pratapsingh.j
7, thenpennai street,
bharath nagar,
adambakkam,
chennai-600088
mob-[protected]

I have taken post paid connection in last week..at that time i have already give all document(Photo proof, Address Proof)..
After Four day, my SIM get activated.., But again after 7 day, Airtel tempory stop of my outgoing call facility..they said that they didn't get Document(Photo proof, Address Proof).., Now i m at out of station, i m not able to feel form again, because i don't all proof with me.. how is it possible to...

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