Airtel Complaints & Reviews

Sir,

I have purchased an Airtel Digital TV connection 10 Apr 2009 for a sum of Rs 1750.00 with three months free service as per company's policy. On 13 May 2009 the said connection was unable to receive any channel. I contacted to customer care set by the company to lodge the complaint. But even after repeated trails I could not succeed to contact customer care executive. Very next day I again began to contact the customer care service. After lot of trails I was able to contact the customer care executive and I told the problems I was facing. He assured that the engineer of company would contact me after a day, ie, very next day. After three days, a representative came to my home and examined the set top box. He told that set top box got deffective and it needed to be changed and assured that very next day it would be changed by their company.

Since then I have been trying to contact the customer care or the company representative, but neither any reply nor any action has so far been taken.

In view of the foregoing, I earnestly request that the set top box including accessories fitted by the company may please be got removed and a suitable penalty be levied upon the company and I may please be paid the amount so that I will purchase the same system from another reputed company whose performance in the market is good enough.

From: mukesh kumar <[protected]@yahoo.co.in>
Subject: Fw: Fw: Request for safe custody[protected]
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Date: Monday, 11 May, 2009, 9:14 AM


I have already sent this kind of request mail for more than ten times and I have all the mails with me. Nothing has been done from your side.

I am going to make formal complain with Greivance cell as I am really pitched off now.

I have requested for safe custody of my landline number and DSL almost two months back. I'll do all possible things which exposed you as bad service provider.



----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Sent: Tuesday, 14 April, 2009 9:53:46 AM
Subject: Fw: Fw: Request for safe custody[protected]

Hi

I haven't received any further communication on my request. I assume that my request has been processed and my number is already in safe custody.

I'll use this mail as confirmation from my side.

Thanks
Mukesh

----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Sent: Sunday, 5 April, 2009 1:16:36 AM
Subject: Re: Fw: Request for safe custody[protected]

Hi

I have made the payment of Rs.1103/. Now pls. put my landline number and DSL connection (+[protected] in safe custody untill further request.

Pls. confirm me once it is done.

Thanks!!!
Mukesh

[protected][protected][protected][protected]
From: "Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com" <Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com>
To: mukesh kumar <[protected]@yahoo.co.in>
Sent: Friday, 3 April, 2009 11:34:20 AM
Subject: Re: Fw: Request for safe custody[protected]

Dear Mr. Kumar,

Thank you for writing to Airtel Telemedia Services.

With reference to your below mail we would like to inform you that there
is an outstanding of Rs. 1103/- against Airtel connection [protected] so we
request you to make the payment at the earliest, so that the needful can be
done.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

In case you require any further assistance, please

 Call us at 121 from Airtel Fixedline or Dial[protected] from other
numbers
 E-mail us at care.[protected]@airtel.in
 Fax us at[protected]

Note: Please mention your Airtel Fixed-line number along with STD Code,
e.g. 0114XXXXXX in the subject of the email whenever you write to us for a
quicker response. Do not include any space or special character between the
digits.

Warm Regards,
Aparajita Tewary
Customer Care

(Embedded image moved to file: pic29339.jpg)


>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from mukesh kumar <[protected]@yahoo.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Hi

I have sent this request on 25th March and since then I haven't received
any communication.

I requested for either put my Landline number/DSL connection in safe
custody or deactivate the services with effect of 25th March. I have made
the payment of outstanding amount and expect you to act on my request
immidiately.

Thanks!!!
Mukesh

----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: care.[protected]@airtel.in
Sent: Wednesday, 25 March, 2009 4:21:15 AM
Subject: Request for safe custody[protected]



Hi

I am out of India and will not be using my land line phone[protected] and
my DSL connection. Pls. put my number in safe custody and put my DSL
connection on hold for next three months.

Pls. confirm me once it is done.

Thanks
Mukesh

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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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Hi sir I am the one of the customer of airtel digital tv . i was purchase airtel tv 30 april but firestly the airtel person come 2 of may and the person attach the antina. but there is no signal he knows . i told to him direction is wrong . he said i will come tomorrow, But he was not come .then i was call him he said there is charge for change direction and the charge is 350/-this person name is (Ganesh -[protected])
Then i am call to customer care But there is no response to me.

and 2 is i was purchase the airtel digital tv there was scheme when the customer got 150 rs bonus till 30 april i was applied on 2 may because of the i was call on30 april on airtel digital tv they said to me 2 of april you send the sms to 53030 and i was send on date but they told me the scheme is off .i am contact to airtel digital tv daily but there is no responce.

plz give me service.

sunil hanumant khandagale .
adarsh nagar new sangavi,
lane no .3 home no.3,
pune-411027

To,
Respected Sir / Madam

This is to inform you that inspite of several reminders & request given to airtel to deactivate the post-paid connection of airtel no.[protected], nobody from airtel took the matter seriously & of recently i get a call from airtel that i have a 2 months pending bill amount to be paid, (when i have already paid all my previous bills). Now the executive from airtel (MANISH) tells me that i have my last bill payment pending, so i requested him to either give me some discount or wait for a few days/months because i have lost my job due to all the recession that is going on. Then there was a call from (ASHOK ) saying that he is the Advocate of Bhoiwada Court, Barrot no.4, Byculla (E) hired by airtel company. He says that i have to pay the total amount & later he started aruging & then he went into the abusive language. On 21st April, 09 at 2.15pm he calls on my fiance's no. & tells HER that he doesn't want the amount but he wants my fiance's & that he is coming to the billing address at 5.00pm.(in the sense that Ashok wants to hit my fiance).

So I highly Obilge you to look into this matter. If anything happens to my fiance (be it anywhere) I will file a complaint against your reputed Airtel company.

THANKING YOU,
Faithfully,
Brenda.

I have Airtel Prepaid connection having number [protected]. I was out of station from 5/5/2009 to 19/5/2009 for a visit on official duty. I require the bill against the same period to submit for reimbursement from my employer. I approached Airtel Center for it, the attendants there turned down the request for the printed bill, saying it's against our policy. Please arrange for the bill. Even soft copy of bill will do at email 'prabodh.[protected]@tatamotors.com'.

Here is the copy of the first mail I sent to the Airtel customer care web service. Useless to say that it has been of no use at all...
First I was very upset about the employee who didn't give a damn about my issue, then after seeing that everybody was just behaving the same I decided to go further as I think it's not acceptable for a company as Airtel to treat the customers in this way.

I would like to know how can I find an association or a lawyer to get justice on my case.


Hello,

Today I'm a very upset Airtel customer. I've been a client for more than one year now, with the same number, and it was perfectly fine.

3 days ago somebody stole my mobile phone during a trip in Kolkata.
Yesterday evening I came back to my regular Airtel shop in Lajpar Nagar 2 (O-9, Lajpat Nagar-II, Below Union Bank of India, New Delhi- 110024, tel: +[protected],[protected] and I ask for a new Sim Card with the same number.

My number is 9717******. At that moment a woman checked on the system and she told me the number didn't match with my name. I explained that it should be a mistake because I have this number since last year. Then M. Raj XX came and checked, and told me the system was not working so I should come back today. So I did. Same problem, and this time I could check by myself that there is an issue in the system because the number indeed was not a my name. I told M. XX that it should be an error from the system because I perfectly know what is my number. He said: "I can't do anything, this is not your number". After staying and explaining that it had to be an error, he told me I could fill the frequently called number and that it will work but it will take at least 2 weeks.

I came back home to get the numbers of the last people I called before I got my phone stolen, wrote it down on the paper, and I even found my sim card box, the one I got in 2008, june, after somebody stole my phone at that time. So I also wrote down the simcard number.

I went back to the shop, showed everything, M. Raj XX checked on the computer (he still didn't have any doubt about the possibility of an error from the computer) and told me that he could find only one number above the one I provided and that it was not enough. I told him about the SIM No, he said it wasn't matching (makes sense, as the system is wrong since the beginning). He never proposed to check in the paper documents that I provided last year when I subscribed to Airtel.

I'm very disappointed about the behavior of that person, who wasn't even respectful and didn't try to help at all neither to look for a solution.


My request, is first of all to get a new SIM Card with my old number (9717******, Jean-Yves MICHAUD) as fast as possible. And for the prejudice and the time lost at the Airtel shop I would like M. Raj XX to pay for it (it's rather symbolic, but he was very impolite in his way to not care at all about the problem.)


Looking forward to hearing from you soon, as I'd to get my mobile number back as soon as possible.



I give you all the references I have:

Customer Name: Jean-Yves MICHAUD
Mobile Number: 9717******
SIM Number:[protected]****** (from 06/08)

Frequently dialed Nos: 9868****** - 9899****** - 9717****** - 9818******

I'm on Prepaid.

The phone was stolen on the 9th May 2009 in Kolkata.

The name of the person I want to complain about is M. Raj XX, working in:
Airtel Relationship Centre
O-9, Lajpat Nagar-II, Below Union Bank of India
New Delhi 110024
Tel: +[protected] or 46751050
Mobile: [protected], [protected], [protected]

Dear Sir,
My name is Katam.Ravindra, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from april to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID [protected]@yahoo.com.
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you...

i want retrive mms which was send by my friend but mine handset dont support for that. so i try to retriveit from http://125.21.241.88/mms but i cant retrive it bypassword given by you and my user name please tell me how to retrive.

dear sir

'
i am having a corporate conection of AIRTEL company consisting of 11 conections since last four years
i am facing a problem regarding ISD
i have not asked to the company to activate ISD on my conections
but the company activated the ISD at their own

At one number there became a bill of APPRX Rs 42000/- in the month feb-mar 2009

From that number we have not made the ISD calls but it looks like that the number was hacked and the ISD calls were made

we haver never made any isd call at all

i want to know that wherther the company can activate ISD on our numbers without taking any permission or giving any informationto us or not

we were not even known of the fact that the ISD is active on our number

we were never told about that the ISD is active on our number

THE company's official also came to us and said that they will waive 25% amount and the balance we have to pay other wise they will disconect the numbers

but we were not in a position to pay such a huge amount and we denied their offer

Regarding activation of ISD the officials say that the activation of ISD is based on the guidelines of TRAI

i want to know that whether there is any guideline from TRAI of activation of ISD without consent of customer

further i want to say that if ISD was not activated on our number this disputed amount would have not been arised


now our numbers are disconected

i want to know where i stands?
what can i do ?


please let me know and tell a sollution for it


thanking you

yours truely

THE SPEED OF MY airtel broadband connection IS VERT SLOW SINCE LAST 2-3 MONTHS. MY CONNECTION NO. IS - [protected], PLACED AT 9/1075, VASUNDHRA, GHAZIABAD, U.P.


PLEASE LOOK INTO THE MATTER ASAP.


DR. BHARGAV
[protected]

Dear sir, I have beening using airtel mobile service from last 5 years in Bangalore. Last month my airtel account number (through which I have been making my bill payment) has been changed and I have not been informed about that.

Because of that I could not my bill for last month. Now all of a sudden without informing me, my outgoing call has been barred.

Airtel should have notified me for any changes that has been made to my airtel service that is affecting me.

Thanks,
Amit Kumar Dash
[protected]

I am having an airtel broadband service in Bangalore (Rustam Bagh area) and it is completely dead for last ONE WEEK now. I have been calling almost daily the customer care and only answer I would get is someone would be calling me, but end of the day noone calls. Such a irresponsible behaviour from this reputed carrier is very shocking. My complaint number is 19827840.

I have already paid my telephone bill on before due date but they have barred my telephone outgoing.My telephone no.4239003 and my customer id is13123208.I have paid bill from chq no.237465 and bank is ICICI bank.Please take action against the company.My name is Onkar Soni and i am live at Indore.

Dear Sir / Mam



I represent myself as Head of Tamilnadu operations of FIITJEE LTD. Almost a month back I applied for a CUG connection in the name of My CO and was allotted with the following numbers.

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]



Please note that all the numbers were provided against a common application form. To our greatest surprise the 2 numbers [protected] and [protected] are deactivated multiple times and permanently now. Despite of making repeated complains nobody at Chennai is ready to listen.



The executive who took the application is Mr Venkatesh who represented himself as Manager sales and his mobile number is [protected] and belongs to Airtel relationship Centre Ambattur Chennai. He is a totally useless man. Till the time of getting order he was quite punctual and courteous. But after the sale he is vanished and even not responding to our calls.



Your local Chennai office is giving silly excuses for the deactivation of two lines like papers are not complete or verification was not done and bla bla. My question to you is if there is a problem with the application form or verification, it should be with all 12 lines as we gave a single application form and single verification.



To my further surprise now your airlel Chennai office is asking for another application form with all documents again. When we have already filled a common application form for 12 lines why an another form. If there is any competent authority in AIRTEL please look into this matter and take severe disciplinary action against Mr Venkatesh (Details furnished above) and reactivate my two deactivated lines.



If there is nobody in airtel who has a little sense of customer care please terminate my all 12 lines. I’ll look for some other service provider.







Regards





Ankur Kumar Jain

Head – FIITJEE LTD (Tamilnadu Centres)

[protected]

Dear Sir,

I am staying in CBD Belapur Navi Mumbai area. I am the dealer of Airtel. My self and most of the customers are facing signal problem in Sector 3, 4, 5 and 6 since last three months. We have complained so many time with Airtel customer care. Airtel signal is veery week or nil most of the time mainly in house. We have to come out of home for making calls. Due to not availability of signal we are not getting many calls. When ever we make the complained to customer they say we will solve your problem in 72 hrs. We cannot change the mobile number also as it is spread with all the friends, relatives and banks etc.

Thanks & Regards
BB Sharma

Deactivate WAP services from wap.mobifun.com

To,
Airtel Executive

Respected sir,

i get frequent calls, sms from a number almost every night.whenever i attend call from this number
the guy on other side uses an abusive language.its a humble request that u please provide me with the details of mobile No.[protected]

i[censored] do me this favor i will b highly obliged.i m extremely sorry to say that i[censored] fail in doing so i will b left with no option but resort to legal solutions.

Hi,
My mobile number is [protected] Please do the needful o[censored]nsubscribing Airtel MicroLMTS service from my number. As I have already uninstalled this application but airtel is deducting amount of Rs.30.00 from my connection.
Please help me

respected sir,

i m sakib patel. my airtel mobile number is [protected]. i want to have a regular detail bill of my pre paid number on my email id which is [protected]@yahoo.com... kindly do the need ful