HELLO,
THIS IS GAUTAM FRM KANPUR I M USING THIS AIRTEL CONNECTION FROM THE LAST 8 MONTHS, BUT DURING THIS 8 MONTHS I FACED MANY PROBLEMS IN THIS CONNECTION . AS PER THE COMPANIES ADD IS CONCERN THEY USED TO TELL THIS IS ONE OF THE BEST NETWORK, BUT LET ME TELL U THIS IS ONE OF THE WORST CONNECTION THAT I EVER USED, EACH TIME NOASSURITY OF THE NETWORK, CALL GETS DISCONNECTED EVERY NOW N THEN AND ABOVE ALL WHEN I CALLED THERE CUSTOMER CARE THERE RESPONSES WERE NOT AT ALL SATISFACTORY THEY DIDNT BOTHER ABOUT THE COMPLAIN .
NO ONE GIVING ME THE CORRECT INFORMATION AND THEY ALSO USED TO DISCONNECT THE CALL IN BETWEEN .
ABOVE ALL THE PROBLEM THAT I M FACING FROM LAST 10 DAYS IS REALLY A ACUTE ONE, I RECHARGED A TRIFF BOUCHER OF RS.51
ON 22/03/2008 (STD TRIFF) IN WHICH THE CALL RATE BECOME RE. 1 BUT U R DEDUCTING RS.5 PER MIN, AFTER AN ENQUIRY FROM CUSTOMER CARE THEY TOLD I RECHARGED A TRIFF BOUCHER OF RS. 39 ( ISD TRIFF) WHICH I HAVNT DONE . THEN I AGAIN RECHARGED THE TRIFF BOUCHER OF RS.51 ON 28/03/2008 THROUGH A CARD, BUT THEN ALSO I GOT THE SAME ANSWER FROM CUSTOMER CARE, THAT I RECHARGED A TRIFF OF RS.39 INSTEAD OF RS.51 .
THEN ATLAST ON 31/03/2008 MY COMPLAIN WAS FILED BY MR. SURENDRA ( CUSTOMER CARE EXECUTIVE) AT 4:00 WITH A COMPLAIN NUMBER OF "CBDPA[protected]"
AND HE ALSO TOLD ME THAT FROM 26/03/2008 TO 31/03/2008 RS. 650 IS DEDUCTED FROM MY MAIN AMOUNT WITHOUT ANY REASON, AND THE COMPANY IS BOUND TO REFUND THIS MONEY WITHIN NEXT 24 HR. BUT STILL NOW NO MONEY IS BEING ADDED TO MY ACCOUNT AND STILL MY CALL RATES FOR THE STD CALL IS RS. 5 /MIN AND FOR LOCAL CALL RS. 6/MIN
I WANT TO KNOW AT WHAT RATE THIS AMOUNT IS BEING DEDUCTED FROM MY MAIN BALANCE WHEN THE NORMAL RATE IS RS. 2.75/MIN FOR STD . WELL ITS REALLY TOO MUCH IF QUICK ACTION IS NOT BEEN TAKEN REGARDING MY PROBLEM, THEN I WILL REMOVE IS CONNECTION . Was this information helpful? | 
