[Resolved]  Airtel Prepaid — Service Problem

Address:

West Bengal

Sir, I have recharged my airtel number [protected] and [protected] with 3G pack of Rs.9 today and i have also got the message that the recharge was successful and also i can see that my 3G pack is recharged but the problem is that when i go to use it my main account balance gets deducted. I have informed the customer care executive and also talked with their senior executive but neither of them could resolve the problem. they asked me about the access point i use, and i said that i use 'airtelgprs.com' which is the appropriate one. they have registered the complaint but didn't send me the complaint registration number. i said them that the pack is valid for one day and am i to lose the pack, they said that they can't do anything and the money cannot be refunded in any case. Actually within four hours of recharge of Rs.9 a sms comes that "Your blackberry services has been deactivated" and after that only the internet pack can be used. I have been doing this recharge since some days and everytime the same message comes irrespective of the phone being use i.e Android, Symbian, Blackberry etc. but when i say this to the customer care executive, they simply laughed and said that this message only come to the blackberry users. Please solve this problem. help me to get my money back with compensation.