[Resolved] Airtel Prepaid Services — Fake Airtel Customer Care executives visiting people with fake receipts to dupe for some amt.

[Resolved] Airtel Prepaid Services — Fake Airtel Customer Care executives visiting people with fake receipts to dupe for some amt.

R rajashri from Mumbai, Maharashtra

One Cutomer Care office called on my cell from Mobile No. [protected] saying she is priti working for Airtel. She explained some scheme and asked me to provide some documents for my identity. As per out telecon, one thief named Ravi visited my place and cheated me for Rs. 580/-. he has taken cash from me and the talk time is not even added nor they are traceble. the mobile phone he has given is [protected]. he has given a cutomer copy with airtel logo on it. I wonder how such reputed company is unaware of the fact that such people are cheating their valuable customers. If this is the thing i would not continue my service with teh said service provider. the photo of the fake executive is with me. tell me if it can help you to trace him. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Viral Raval

from Mumbai, Maharashtra

Are boss they duped you for an amount of 580/- only but I've beed duped by 10600/-.

On 1st of Dec 2009 I recieved a call from your executive named as Pooja([protected]). She informed me that your number has been selected for a perticular offer. 55 rps/ month rental, airtel to airtel 10 paisa, airtel to any other/to landline 20 paisa, std 50 paisa, local sms 10 paisa & national sms 50 paisa. This offer will be given to me on my current number for amount of 599 rps, 99 rps will be activation charge and 500 rps will be credited in my account which will be refundable.
Another thing is that if I pay 500 rps more then I will get 500 mins & 500 sms free every month and again 500 rps will be refundable. I can even convert sms into mins(fo example 800 mins & 200 sms).
Finally I can take five more connections with the same scheme for my family too. Calls between these numbers will be absolutely free.

I chose to activate this offer on my number and also to take a new connection for my wife. For that I have to pay 2200 rps to your executive. On 2nd of Dec 2009 one executive came to Andheri seepz to recieve 2200 rps and to fill the form of airtel. He asked me that did pooja mam informed you about handsets? I told him that Pooja didn't told me anything about it. Then I called Pooja on [protected] and asked about it and she informed me that I can get Nokia handsets at very reasonable rates. Nokia 5800 Xpress music for an amount of 4200 rps only. For which I have to pay now in cash. I asked her that is this a joke? She told me no I am project manager here in parel airtel office and working here from past 2 and half years. We are giving this offers to few selected numbers and this offer will closed by 3rd of Dec 2009.

I thought ok...Let me have 2 Nokia 5800 Xpress music handsets. One for me and another for my wife. The total was 10600 rps. I asked her I would like to pay it by cheque or e-payment rather then giving it in cash. She told me that no sir you have to pay now in cash you will get your delivery in the eveniing by 7.30 pm at your seepz gate no 3.

I paid the amount to your airtel executive boy and filled the form. He showed me airtel's id. I said ok no probelm.

Now I am still waiting for my order to be delivered. I have registered this complaint to airtel customer care. Reference number is 29736295.

Today I went to the Airtel's Malad office and they said they can't do anything. I've to file an FIR first.

Airtel has holes in their pockets and they does not realizing it.