[Resolved] Airtel — Prepaid sms auto renewal

Bas

from Vijayawada, Andhra Pradesh

Address:

Pondicherry, Puducherry

I have recharged my airtel prepaid([protected]) for Rs.100 and Rs.36 for sms booster pack on 11-09-12, but rs 36 has been deducted from my account since my previous plan was in auto renewal, my question is when i have already recharged for my sms pack, hwo can deduct the money from my main balance,

Is airtel looking to take money from every possible way it can?
We both know that the amount taken for the pack, is Rs,72 instead of 36 for one month,, what solution does airtel gives to me,, Put the blame on me as the airtel customer care executive does,, I can see it happening to many people, this autorenewal pack sucks,,

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dkrishna001

from Bengaluru, Karnataka

AirTel — Auto Subscription of SMS

Hi,

I am prepaid mobile customer of Airtel. I have been receiving unwated SMS alerts of cricket - Airtel has subscribed me for World Cup series without asking me and i am being charged for the same. My number is [protected]

I have heard of the same issue with one friend of mine. How do we get our money back? and how do we stop them from doing the same in future?

Regards,
Krishna

sameer_410

from Delhi, Delhi

Bharti Airtel Ltd — Auto Subscription on Prepaid Numbers

I have a Prepaid Number from Airtel which is [protected]. Off late it seems to shore up their sagging revenue Airtel has started resorting to the practice of automatically subscribing the prepaid numbers of their customers to their so called value added services. They automatically subscribe a number to a value added service and send a message to the number about the subscription. Then it is left to you to somehow contact their customer service officers (who are never available) and unsubscribe. If you are able to approach them they would conveniently tell you that its you who had subscribed to the service.
Three days back they automatically subscribed my number to the World Cup cricket update service which is charged one rupee per day. When I contacted a customer service representative today, the bugger told me that I had subscribed to it three days back and he can only unsubscribe me from it. When I asked him to, he did something at his end, and confirmed that he has unsubscribed. I asked him how would I know, he said that I would get a message. That message never came but I continued getting the world cup updates. What takes the cake is a song from Dabang got automatically activated as a hello tune on my number for which Rs30 were deducted. Immediately after that the hello tune got automatically changed to a third grade song (I got a message for the same) for which Rs.15 got deducted.
When I contacted the customer service representative, he conveniently put me on hold and disappeared. This company is slowly turning into a bunch of crooks out to fleece its customers.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (Bas),

We would like to inform you that your concern listed 12 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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