| Address: | Pune, Maharashtra |
This is in regards to Complaint number[protected] .
I received a bill with an extra amount of--Rs.384 for the month of June, 2011.
I called customer care on 8/07/2011and informed about the issue, they said that this was due to "SPEED ON DEMAND" , but we had never opted for this and hence a complaint was logged on the same date, Complaint number[protected].
They informed that the extra amount will be waved out by 14/07/2011,and someone from the Escalation team would call and inform us the same so tha we could pay the bill for the month. No one bothered to contact till 15/07/2011 ,so i called again on 15/07/2011, they could not find the status of the ticket as the system was down.,they said to call after 2 hours, after 2hours i called back they said to call after 24 hours and the is continued till 22/07/2011.
On 23/07/20011 i finally got transferred to an escalation manager(Nayaz Pasha) and was informed that the case is closed mentioning that the amount 384 cannot be waved out from the bill.
AT THE END OF THE DAY I SPENT EXTRA Rs.400 FOR GETTING THE REFUND OH Rs.384, TO TALK TO THE ESCALATION MANAGER, AS I AM NOT USING AN AIR TEL NUMBER AND STILL THE AMOUNT HAS NOT BEEN WAVED OUT BECAUSE OF AIR TEL IRRESPONSIBILITY .
Contact number--[protected]/ [protected]
Email address--rakesh.[protected]@wipro.com Was this information helpful? | 
Yesterday i received a message from AD-54321--stating thanks for downloading Hungama Content Game fro m airtel and i have been charged Rs.10 for this, but i had never subscribed for it, this is the FOURTH or FIFTH time this has happened in last two months and this is ridiculous.I want the refund for all this charges and most important is i don't want to see such unwanted reductions in future.Looking forward for your quick response.
Email address--kumari.[protected]@wipro.com