Airtel — faulty stb and no replacement

AMAN VERMA

from Barh, Bihar

Address:

Purnea, Bihar

I recently purchased the airtel dth (digital tv), but as it turned out to be the dealer gave me a faulty stb, it restarts every 5-10 mins, i complained over phone to the local dealer and the airtel office, they promised me a replacement on the very day but it never happend, since then I've been complaining daily to the local airtel office & have been promised daily for a replacement but have not taken any action till now, its been 6 days now and I am fed up of the service, these guys are cheats, they are ruining the company name and their own business but I am ready to go to the consumer forum or to any extent it takes to get me the promised service.

AMAN VERMA

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Comments

rajeev363

from Mumbai, Maharashtra

I am the customer of Airtel DTH from last 1 yr in pune and i am really frustrated by airtel service and they are not resolving my problem from last 6 month, i complained more than 3 to 4 times i last 15 days regarding Set top box not working proper and i talked to many customer care executive (Rahul tripathi, Nikita, Devilal) they send one technical person (Rahul contact no. [protected])and he suggested to me for replacement of set top box and i talked to DTH service provider for pune division (Yogiraj Electronics contact no. [protected]) and they told me around 10 days back from today we are ready to replace your set top box free of charge but set top box not available in stock from last 10 days but when it will be available... they don't know ...Please suggest me any legal action how could i resolve set top box problem as soon as possible.. it seems like a mental torture from Airtel Customer Service.

Please take legal action against Yogiral Electronics and Customer care executives .

Customer Id :[protected]
Complain No. 3722828, 3656878, 3647102

you can reach me on [protected]