APC — No After Sales Service

APC — No After Sales Service

V Vivek Andotra

I have had the worst experience for Service levels with APC in Bangalore. I urge everybody not to buy APC products, just because of the Service apathy. It takes them 3-6 weeks to attend to any complaint, that too after numerous reminders & requests. Imagine a person who has bought a UPS which fails & then it takes 6 weeks to get it right again, if that’s what UPS stands for...Uninterrupted Power Supply, then APC should stand for "American Powers Chors"... For anybody’s reference to check the authenticity of my comments, please call their call centre & check the following complaint numbers - the day of complaint login & the resolved day - My complaint numbers are C[protected] in April 09, C1 - [protected] in June 09 & C1-[protected] in July 09 which is still UNATTENDED as on 14th August 09. Can anybody guide me how I get I full refund by returning this product OR can I get a compensation for the harassment OR can we jointly lodge a formal complaint to any authority which can take any action against them ?? Was this information helpful? No (0) Yes (0)

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I

Inbanathan

from Bengaluru, Karnataka

I purchased APC home lighting UPS 800VA product serial number BB[protected] and supplier part number HI800SQ on 15th June 2009 with two years warranty. On 6th May 2010 the UPS started showing faulty signal and stopped functioning. Then I contacted the customer care unit at Bangalore and made the complaint. Thereafter as there was no response, I made repeated calls. On 15th May 2010, when I made the fifth complaint(CI-[protected]), I was told by the representative in the customer care unit that the service engineer Mr.Prashanth has given a report that unit is working fine and there is no problem. I do not know who this Mr. Prasant is. I have not spoken to him and he has not visited my place. The report given by Mr. Prashant is false. Therefore the option is to approach the Consumer Court to get justice.

Inbanathan

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A

aki123

from Pune, Maharashtra

I AM ALSO SUFFERING AFTER BUYING APC UPS.PLEASE GUIDE ME .MY E-MAIL ID IS----jeet.[protected]@gmail.com

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