[Resolved]  Apsrtc — Refund of the amount that I was charged extra

Respected Sir/Madam,

I tried to book a bus ticket online from Hyderabad to Bangalore on 17th of September, 2009. When I tried it for the first time, the transaction was canceled at the end and the seat was not booked. But the amount of Rs. 403 was debited from my account. As the reservation was not booked at the first attempt, I tried it the 2nd time and got the seat booked. When I checked my subsequent statement of my credit card, I found 2 charges of the same amount (Rs. 403/-) by APSRTC where as the booking was successful only once.

Then I approached APSRTC for the refund of the first charge. In the first contact, they took the complaint and said that the amount would be refunded in a few days. I waited for 3 weeks and I approached them again. They said they had sent all the refunds to their back and my account would be credited soon. I waited for few more days and contacted them again saying that the amount was not credited yet. Since then, I contacted them for about 4 times, but they kept saying the same thing, "The amount would be credited to my account soon". I had already checked with my bank and no amount was refunded.

Today, they said that the amount was credited on 16th of October, which I never got credited to my account. Now, they say that I have to contact the bank that they transact with. They are not providing me with the sufficient information on this and they way they talk is very reckless. Being a government organization, they are very irresponsible. The details of my transactions with APSRTC are as follow.

Date of transaction: 17th Sep, 2009
Online booking reference(given by APSRTC): OB117398
The Credit Card # used by me : [protected] (Citi bank)

I wasted a lot of time calling and emailing APSRTC, but my issue is not solved. Please do the justice.

Thanks & Regards,
Viswanadh.