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[Resolved]  Aquaguard — Cheat Salesman

I purchased aquaguard enhance green RO on 17 Nov from a salesman called "Swami" (Tippeswami, Mb no [protected]).

Swami made these promises while making the sale
- Free stand
- 2 years gurantee (1 yr extended)

Not to mention, this saleman turned out to be a big cheat and didn't even bothered to pic up my calls after they charged my credit card falsely.
I seriously dont understand how can a company like aquaguard do this.

Below are my complaints and problems faced

- Credit card charge
My credit card was charged 11000 without even notifying me. I have raised this concern to lots of customer care people but they are dumb to
answer this

- Warranty details
Not provided the extended warranty

- Stand
Not provided

- My Customer no : [protected]

I spoke to below people, only to judge my patience.
Abdul(req no[protected]
Chandrakala( req no[protected]
Prakash Mb no[protected], [protected]

Can you please get this corrected? I am highly frustated with such kind of stupid product and aquaguard.

My only advice to users is not to go with aquaguard and watch for there cheat salesmans
Complaint marked as Resolved 
Its a sad story, not completely settled but its ok to close ----------------------------------------------------------------------
Complaint comments  7 Comments     Updated: Share0Tweet0


Dear Mr. Sandeep,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Eureka Forbes Team
Dear Mr. Sandeep,

We have not heard from you for quite long. Kindly share your status so that we can get in touch with you and resolve any pending issues.

Eureka Forbes Team
Here is the latest status of hopelessness.

After posting these complaints I received a call Raghvendra([protected]) some where around 12 dec in which he slammed Swami on the phone line.
Swami showed his attitude and told that he will come on 15 dec, 2011 and will take away the system and return my money back.
I agreed.

Not to mention he didn't showed up. I called him and he told he is buzy and gave a date of 19 dec. He didn't showed up again. Then he told me that he is busy and cant come up. I called Raghvendra and then I recieved a call from Srinath. Srinath promised that he will come on 21 Dec and will return the money. He didn't showed up.

I called Raghvendra on 21 Jan, he told he will check and revert back. No one called. I called back again and again then finally Raghvendra and Swami agreed that they will come on 10 Jan.

Today Raghvendra called me and completely denied that they agreed on returning my money. he was saying that what we discussed was about stand issues.

I have understood that you people cannot take any action on this and I am planning to take some serious action against this.
I think you didn't read the complaint at all.. Thats funny. You replied without reading the complaint.

My Customer no was present in the original message. You can get mob and address from the system once you search against the cust no.

My Customer no : [protected]
Dear Mr. Sandeep Dwivedi,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Eureka Forbes Team
What horrifying experience even I’m going through the same I hate this kind of customer service and attitude
Eureka Forbes Customer Care's response, Oct 25, 2018
Verified Support

Dear Gary,

As requested here: Kindly share your registered contact number/customer ID So that my team connect with you at the earliest to assist you accordingly.

Dear Madam.,

Good Evening !

I brought one vacuum cleaner from the Tamilnadu team at the vellore branch. The team was not how to handle the customer & behaves. I have given Post date cheques for my purchase product . Due will start from april-2020 onwards, He presented 1st cheque in april month, then all over the world faced COVID -19, we can't manage the situation. I am a salaried base person. Past 4 months I have not yet received my salary & informed your vellore team members for presenting cheques, they hold 2 months due to COVID-19, this month without information they deposited the 3 cheques in a single day. My bankers give more pressure to clear the amount. I clearly said, present one chque after 10th, then followed by this month one cheque.

Without my knowledge, he deposited the cheques, I can't answer my bank. try to understand the situation.These people are not professional. Try to educate the people, how to handle the customer. all are not professionally professional in the vellore team.

I am mentally disappointed with your team.

Awaiting for your prompt reply.

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028