[Resolved]  Aquaguard — Not attending in time and rectification

Address:

Bilaspur, Chhattisgarh

To,
The Chief of Customer Services Division
Eureka Forbes.

Dear Sir,

I want to bring in your notice and immediate strong action regarding subject matter. I signed AMC on 3rd Feb. 2010 at your Branch Office Bilaspur, Chhattisgarh State vide Ref. No. AS/1023 SAP-[protected] "CONTRACT RECEIPT NO. : 10 17378487 paying Rs 2550.00 for the period of three years wef. 3rd Feb 2010 to 2nd Feb. 2013.

On 20th March I noticed that purifier was not functioning properly I immediately informed your Bilaspur Office and he told that very soon the defect will be rectified but no one gave attention on complaind. I immediately informed at Raipur Office head Mr. SK Verma mobile No [protected] and I was assured that complained will be rectified. After two days I again contacted at Bilaspur Office head Mr Ashok Tiwari Mobile No [protected] and he told that circuit is failed and within one two days I will get my problem solve. After two days again I contacted and Mr Ashok Tiwari advised to contact at Raipur. I contacted and I surprized that from Raipur I was informed that "FAULT HAS BEEN RECTIFIED" I again contactede at Bilapur Office and after continuously following 10 days, service engineer came and told "TRANSFORMER IS NOT FUNCTIONING" & it will rectified tommorrow. I immediately informed to Bilaspur office and Mr. Ashok Tiwari told that He will immediately sent the person with transformer and circuit but not send till today. After complained 11 Days have been passed but problem is as remain.

What is this? Are you joking with customer? What is the means of AMC? How much time is required to attend complained and its rectification? Who is responsible and what action you are taken against such ir-resposibility?

If you are unable to provide good services why offering for AMC. This is breach of truct and for same I may appeared in court for justice. Statutory requirement Drinking water

Kindly informed Who is responsible and what action you have taken as this is very bad experience. If you are unable to attend compained in time and to rectify the same, cancel AMC and returned the amount.

PK NIGAM