Aquaguard — Defective Piece & No Service

After some contemplation we decided on the Aquaguard Gold Nova for which the sales exec was very prompt in coming and confirming the order. We specifically told him that we required the machine to be installed and working asap, for which he said he would get it done within 2 days if we paid an advance of Rs.1500/- which we did on the spot (this conversation took place more than one and a half months ago). Nor has the sales executive had the courtesy to call from his end even 4 days later even though he promised us that the machine would be installed in 2 days. Neither did he receive our repeated attempts at contacting him. At last I had to threaten complaining to their office which got him to reply to one of my messages. Yet he never made it on the day which he specified. It took 4-5 calls of coaxing on our part across several days to get him to visit us once. Finally after 15 days from the date of confirmation we received the machine and made the full balance payment (7500) for the same. Later when the installation person came (2 days later) then he asked us to pay Rs.600/- for a PRV which he would need to install (concerned with the water pressure in the building) which again he delayed for another 3 days after which when he came for the installation he told us that the machine was second-hand/faulty and would need to be changed and so he asked us to contact the sales exec again (which was again a matter of a week of coaxing to make him to visit us) and before he came the sales exec told me that he'll come and check the machine again to see if it faulty (even though his own technician declared it faulty) but I told him to bring a replacement machine so that as soon as he confirms that the machine is faulty he can change it on the spot yet he came empty handed and upon coming and checking found the machine to be faulty. Yet out o[censored]nderstanding I asked the Sales Exec to get it replaced asap, upon which he confirmed that the installation will be done within 2 days (it being a Saturday that day). Its been over a week since the last conversation and now we are unwilling to buy any of " Aquaguard's " products and now am calling various different people from their staff and office to get a refund of the full payment that I had made more than 25 days back. And in this battle to get the machine to start since more than 45 days I have received the sales executive's call just thrice and that too after I called him repeatedly... they have no value for the customer's time or money.

I would never recommend or even consider buying their products from now... am just hoping it wouldn't take so many months just to take the refund back. Very poor service on their part.