Aquaguard — Non Delivery of Product as promised | |||
I have an Aquaguard water filter which is 6-7 years. This is under AMC and has stopped working. However, Aquaguard could not set it right even after 3 weeks. The Sales agent promised to deliver a new system and give me rebate on the AMC. So I placed the order on 5th September. The Salesman promised to deliver the new system by 6th or latest by 7th. However, today is 13th and I am yet to receive the new system. I am also yet to receive the credit for the AMC. I have made atleast 7-8 calls to the help line and they all tell lies. This is a totally useless company. In the mean time I am required to buy water for the past one week. Can I claim compensation from Aquaguard. I would also like to cancel the order. This is a sick company !!!! Was this information helpful? | |||
 2 Comments | |||
Comments
I paid amount for filter on 3-5-2013 today[protected] there is no deliver of new filter. Daily we are heating water at present all know that gas is very precious and difficult to get. its worst service of Aquaguard. NO information for them about product to be delivery since weekly continous calling to helpline no no response from. it failed in customer satisfaction .very bad service
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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AquaGuard — Non-delivery of material
June 10, 2011To
The Incharge
Eureka Forbes, New Delhi
Dear Sir/Madam,
With deep regret I have to bring to your attention that about two months' back your designated engineer (Mob. [protected]) and Mr Deepak (Mob. [protected]) as at that time appearing in your site, who came to install new RO machine at my residence, took away my Acqua Guard for repair and its subsequent installation at my residence have not turned up. In spite of my repeated requests they have not delivered and installed.
You are, therefore, requested to kindly immediate action at your end, failing which I will be complled to take appropriate legal action against Eureka Forbes.
Thanking you,
Yours sincerely,
Abhoy Bhattacharjee
Mob. [protected]