Aquaguard Classic — Delay in attending to complaint

samrat_muk

from Ranchi, Jharkhand

Address:

Ranchi, Jharkhand

On 02nd June I noticed that purifier was not functioning properly I immediately informed your Ranchi Office through phone[protected] and also through an agent Mr. Amit ([protected]) and was informed that the defect will be rectified but no one gave attention to the complaint till 03rd. When I followed up, I was informed that persons are busy in closing operations. Now is that an excuse for service personnel ? Since this kind of negligent attitude has happened earlier, I request you to look into operations of this office. If they cannot attend to service then let them not commit to it.

What is this? Are you joking with customer? Further how much time is required to attend to a complaint and its rectification? Who is responsible and what action you are taken against such ir-resposibility?

Kindly prevail upon the staff and prevent what could be a very bad experience.

SAMRAT MUKHERJEE

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Comments

suku bhat

from Muzaffarnagar, Uttar Pradesh

for the last 10 tend i have lodged complaint on 39883333 that they have taken 1850/- rupees for services charges on Augs.2009 for next two year. They informed that every six months they will change the carbon of aquaguard and after one year year they will change the drum of the aquaguard They informed that the complaint will be resolved on the same day. but sorry to inform you they did not attend the complaint. More than 10 months have passed they did not change the carbon of the aquaguard.
so you are requested to look into my complaint and chang the carbon.

my email address are - [protected]@yahoo.co.in
mobile no. - [protected]

suresh kumara
626-B, Mahaveer Nagar
Tonk Road
JAIPUR-302018(RAJ.)