Aquaguard Enhance — irresponsible staff attitude

Address:Chennai, Tamil Nadu

My name is i.sajitha and my mobile no is [protected].I have purchased an aquaguard enhance a couple of months back from tour sales person VASU.I thought eureka forbes is a renowned company,but regret to say that your services are very very poor.The machine is not working continuously for the past 4 days and i have registered a complaint with them four days back .till date nobody bothers to check on it also when i am calling they are behaving very rudely.I spoke to the manageMr.Raja,Serviceperson Karthik and even the sles person itself .But of no use.Do i need to run pillar to post for getting service from you.If you people can not do the service please let me know so that i can approach the consumercourt for the false promise given by eurekaforbes.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Sajitha,

We have received feedback from our service team that your issue has been attended and resolved.

In future if you need any assistance, please feel free to write in.

Regards,
Eureka Forbes Team
I also have faced similar issue. They sent a marketing person to install my machine and that guy broke the brass elbow inside the wall as he didn't have experties in installing the machine. I had to break the wall, change the elbow, get the plasting and painting. Now when finally technician came to install, we found that machine is leaking, I asked them to change the machine immediately, they kept on trying fixing it instead of changing it immediately and finally rwalized that it can't be fixed. Now they say VP of the company relaeases new machines and he is out of station. This whole thing has already taken a week around and my machine is not yet installed.
Aweful support.
I had paid 2 years AMC for my NOVA Aquaguard machine. After two services nobody visited for next service. I had lodged number of complaints to aquaguard customer care but for no use. My regd nos are 25316613, 24351270, [protected] K C Sabat

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7762
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information