[Resolved]  Aquaguard Enhance — Water Purification not happening

Address:Chennai, Tamil Nadu

Hi,

I'm Mohan from Chennai([protected]). I'm writing this complaint out of high frustration. I purchased the Aquaguard Enhance RO purifier nine months ago. Till now, there had been issues with machine, there had been services happening many a times. Even now the machine is not working, Every month the machine stops working and I have to run behind the customer care and service engineers. Service and Customer Care: The worst part of entire world. They never respond to our queries, atlast I happen to get one service engineer number. His name is Sathish([protected]), this person doesn't have any insight of machine, he had actually spoiled the machine. Now he is telling that that filters would have been damaged and I need to pay for the filters, even within the warranty period. If someone, is not responding to my complaint. I have decided to take this up to the consumer court for cheating us in giving a faulty product and with improper service technician.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr. Mohan,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

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