[Resolved]  Aquaguard I - Nova — HOPELESS SERVICE / NO SERVICE DURING AMC

We have signed the annual contract w.e.f. 19.11.2007 to 18.11.2008 vide their contract receipt no. AG 96B 13347019 and while signing / taking the money their representatives have given big assurances. But after taking the money they never bother to service even once. Not even one time they serviced the water purifier. Particularly their Chennai Branch gives hopeless response their Helpline Service[protected], people just pass on the bugs. I had given a complaint on 08.12.2008 and they had also given ID No., but even after 5 days they could not attend to it. Today I had spoke to 3 people by name Mr. Sada. Mr. Stephen & Ms. Premila but no response to my earlier 2 complaints. Neither they honour to the contract nor to our complaint.

Hopeless service. ... We need to be very careful before signing the contract with them and purchasing the equipments.