[Resolved]  Aquaguard Installed 1993. — Annual Maintenance Contract NOT Honoured

Our Aqua Guard is to be serviced every 3 months; At the last sevice a New AMC was taken which is valid till Oct 2009.
The machine has developed a problem; have informed the local Service manager who opines
a) his team is NOT ready to look at & repair this old machine.
b) he insists on upgrading the machine to the latest model.

Can the the AMC amount be adjusted towards the upgrade?
IF not, the amount MUST be returned to us with immediate effect; Only then we can consider an upgrade.
We await your reply; failing which we shall have to move to Consumer Court for deficiency of services.