[Resolved]  Aquaguard — POOR PRODUCT SERVICES AND HARRASMENT

Address:

Uttar Pradesh

WE ARE BEING FORCED TO LODGE THIS COMPLAINT IN VIEW OF POOR QUALITY OF PRODUCT AND ABNORMAL REPAIR CHARGES BEING ASKED BY THE COMPANY INSTEAD OF FOC REPAIRS.

To: 'Sumit Bedi'
Cc: '[protected]@eurekaforbes.com'; '[protected]@eurekaforbes.com'; 'seema.[protected]@eurekaforbes.co.in'; 'ccdserv.[protected]@eurekaforbes.com'

Subject: RE: FW: POOR PRODUCT SERVICES AND HARRASMENT
REF- AQUAGUARD WATERCOOLER CUM PURIFIER

DEAR MR.BEDI,

YOUR MR.DEEPAK VERMA FINALLY VISITED US ON 18/1/10 ALONGWITH YOUR LOCAL CONTRACTOR AND HE CONFIRMED THAT HE HAD LAST VISITED US IN AUGUST- NOT AFTER OCTOBER COMPLAINT AS ALREADY POINTED OUT TO YOU.

ANYHOW AFTER CHECKING THE EQUIPMENT HE HAS ONCE AGAIN GIVEN AN ESTIMATE OF RS.13120.00, EVEN THOUGH WE HAVE ALREADY SPENT ALMOST 12000.00 RS IN THE LAST 1.5 YEARS. IN THIS PERIOD THE COMPRESSOR HAS ALREADY BEEN CHANGED TWICE AND NOW HE WANTS TO DO IT AGAIN? IF ALL THESE PARTS ARE CHANGED, WE DOUBT IF THERE WILL BE ANY OTHER PART LEFT TO CHANGE OUT OF THE ORIGINAL PARTS?

IN OUR OPINION THE EQUIPMENT IS BREAKING DOWN REGULARLY DUE TO POOR WORKMANSHIP OF YOUR TECHNICIAN OR THE LOCAL CONTRACTOR? IT IS UNHEARD OF THAT 3 TIMES COMPRESSOR IS CHANGED IN 1.5 YEARS OR A WATERCOOLER HAS SO MANY PROBLEMS OR SO MUCH EXPENSE. WE FEEL THAT THE COMPRESSOR/HEATEXCHANGER/GAS CHARGING ARE ALL PROBLEMS OF POOR WORKMANSHIP AND THESE MAY HAVE BEEN MISHANDLED OR DAMAGED WHEN THE EQUIMENT WAS LAST SENT TO YOUR CONTRACTOR FOR REPAIRS AND SHOULD BE REPAIRED FREE OF COST. WE RECALL THAT FIRST THEY HAD PUT AN OVERSIZED COMPRESSOR AND THIS MAY HAVE DONE THE DAMAGE AS OTHERWISE HOW CAN A SEALED STAINLESS STEEL CONTAINER GET DAMAGED ?

REGARDS

S.K.CHOWDHARY
S.E.MARKETING PVT LTD
KANPUR