Aquaguard Nova — callousness and negligence of your franchise

I am to draw your attention to the subject mentioned above and tos tate that i am using an Auqaguard Nova for a long time.But i am constrained tos ay that your aftersales service is deterioting day by day.This is to due to tha fact that you are appointing franchisees who are totally incompetent.They have no infrastructure to serve your customers and mostly ill equipped to handle the repair job.Your reputation is suffering as you leave hapless customers at the emrcy of incompetent people.

I hereby narrate my ongoing experience to establish my point.Your present franchisee is Mr.Jayanta Chattpadhyay of 29, L.Belgachia Road who is supposed to render service to me.
My Aquaguard went out of service on14.10.08.I lodged a complaint with the franchisee on 15.10.08 and he assured tos edn a mechanic ont hat date at 6PM.I rushed back to residence before 6PM on that day so that your mechanic can carry his job.But he did not turn up.I again contacted your francisee on 16.10.08.He sent me a mechanic on that day.After checking up the amchine he opined that the circuit board needed replacement.He assured me to do the job on the next day and accordingly I took a day off.But to no avail.Neither your franchisee would sent any communication to me.I again rang up your franchiasee on 18.10.08 and he promised to do the job on 19.10.08 by 12 noon.But he again failed.He keeps his mobile switched off.So it is not possible to ascertain what has happened.
Your franchise seems to be quite indifferent tpo the inconvenience of your customers whos suffers badly for want of drinking water for days together.Here i like to add that i am an AMC holder for your services.
I Request you to take immediate action against the franchisee.I may please to kept informed of the step taken by you.
Yours faithfully,
Buddhadeb Mukherjee
(Jt.Secretary to the Govt. of
West Bengal, Judicial Dept.
Writers Buildings,
Kolkata-700001)
Mobile-[protected]