[Resolved]  Aquaguard Reviva — AC-DC Adapter

AquaGuard — AC DC Adaptor

problem with AC-DC Adaptor just after Expiry of one year warenty.
dearsir ,
i have purchased a ro water purifier system( Model PROTEC+) from your direct sale office on 16th December 2009 for rs.13,500/- and had a one year warrenty period with free service. but just after 1 month of warranty period i got problem with AC-DC Adapter. when i contact the service people , they said you have to purchase a new one for rs.2985/- or Replace this faulty one for Rs. 1000/-. Which made me more sad and irritation. my question is that i have spend around rs.13500/-for a branded product and after 1 year again i was forced in a position to spend another 1000/- or 2985/- which is aburden for me.whether they should solve the problem by changing free of cost or they should repair it and put. i was verymuch worried of this problem.Tell me are it the real price of new adaptor or your sales agent cheating me.

Wow ! This is the exactly same situation here.
I bought the Protect+ in July 2011 and in Sept 2011 the AC-DC Adaptor has gone. And yes I was quoted by the service guy the cost for it as 2345 Rs ( I guess a random number he remmebered that time, just a sequence 2-3-4-5) I called the customer care and asked them the price and it was told that they have two Adaptors ( old one is costing 1500 and new one 2950 ).
I am really feeling being cheated by the reputed company. It is really sad that we pay high cost for the brand expecting some ethical responsibilities will be followed.

it is july 2010 not 2011 please correct me in earlier comment

We have same problem too..The mechanic replaced the entire system last month in April 2014 and now, the purifier is not working again. He says the AC adapter needs to be replaced and that costs 1500/- INR.

The machine is worth 12000+ and its spare parts are too costly. I regret to have purchased Aqua guard!

Poorest quality of spare parts :(

I have serviced my Aquaguard product so many times. Now the adapter. One should not go for this.Spent souch money just for this water purifier. It sucks

Same problem with Dr. Aquaguard Magna UV purchased on June 2015. Adapter gone and unfortunately the wire was also bitten by rodents after that. Parts are not easily available to be purchased.

I have faced similar problem. With a very bad response from service centre (which is non existant) they charge 400 for just visiting us and also charge rs.2000 for this AC-DC adaptor. Kindly scout for better priced spares else where. Eureka Forbes fleecing people. I brought this RO purifier for 13.5K + .. now the price of servicing is more than my purchase cost.

I have purchased Aquaguad UV Magna in 2013. Got problems several times. Once there executive asked me for Contract and given contract of other than Acqugurad. No one is responding appropriately as of now and its fraud.
(I am in process of escalation with correct authority to make sure such cases are stopped )
Acqugurad is not providing good service at all. Big frustration for customer like me.

I have purchased Dr. Aquaguard UV magna in May 2017. Usually got minor problems every time, this time that adopter itself got short circuited exactly after a year of purchase. Cheaters Aquaguard.

We bought aquaguard magna three years back. Now my filter gets on only in the morning. It does not get power on most of the time. Service person came and informed the pcb is gone. After questioning him so much he accepted to check the power flow in each point. Without informing, he cut the adapter outlet pin and told adapter is gone. Now I connected with tape and its working now and then. The service is too bad

aquaguard is scamming with adapters and not providing workable adapters and thus selling us faulty adapters! hope they face the karma.