[Resolved] Aquaguard Reviva — Filter change | |||
I am using Aquaguard Reviva RO water purifier for last one and half yrs. In between there was little problem of membrane but the problem was sorted out by Technician then again its running properly. I have renewed my AMC in March first week. and its filter was to be changed at the time of renewal of AMC but the Technician Ashish told that it not available right now but he will bring next week and get it changed. I trusted him but ten days passed and he didnt came when i called him he always says that filters are not available. I also talked to MR. Manoj who is stores incharge probably , he told be he will make available in two days not one and half months have passed but i have not got my filters changed. We are using such unpurified water bacause filters are just exausted. my daughter is suffering from Gastro...whom to complaint ..whom to say ....Company has now got only name ...if they dont have filters for last one and half months ...they should not say they are on number one position. Its a shame that in this compettitive market they dont have filters ....technician has time to come for payment of AMC but dont have filters. Name - Poonam Singh Address - C- 204 , Jayanti Nagari 2, Harihar Nagar, Besa , Nagpur Mobile - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 26 Comments | |||
Comments
I bought Aquaguard Total Reviva RO one year back at cost of 9990/-. Now it is the time of filter change after one year warranty. The strange thing is now the Technician says the filter change cost is 3500/-. My friend has same product. And He got replaced three filters in 700 only with one year warranty.
Very bad and unhappy thing is why I had not been told at the demo time about the filter facts. And if I have to pay 3500 every year, then why I will go for Eureka Forbes products. In that case Retail bottle (30/-) per day is good for me. I think I have been cheated by Eureka Forbes.
Very bad and unhappy thing is why I had not been told at the demo time about the filter facts. And if I have to pay 3500 every year, then why I will go for Eureka Forbes products. In that case Retail bottle (30/-) per day is good for me. I think I have been cheated by Eureka Forbes.
i agree that aquagurd reviva is the worst kind of purifier. With such a huge maintenance cost several new purifier can perhaps be bought every three years.
My product is Aquaguard Total Reviva RO. Every year we have been replacing the filters, but the technicians have been collecting the old filters, now after such circumstances I am seriously getting doubt that have we been replaced with new original filters? Now what is the evidence that it is new, what are the signs? B.R.Panduranga
WHAT IS THE PRESENT AMC CHARGES OF AQUA GUARD RO REVIVA
is there any other filter cartridge available which I can replace with my AG Reviva RO cartridges.
I bought Aqua guard reviva RO one year back. Now it is the time to change all filters after passing of one year warranty. I make contact to Mr. Kashinath Gaur who tell me that filters will be changed at rs 3500/- . PLZ let me know the actual cost of all filters including membrane and service charge for changing all filters. my e-mail address is [protected]@gmail. mobile no. [protected]
After spending Rs 3500/- per yr up to 3 yrs for changing of filters. Now pump gone bad. Now technician is saying that pump has to be replaced and cost of the pump is Rs 3500/-. I think Rs 3500/- is may be Aquagaurds lucky number. Worst product. My suggestion is don' t go for Eureka Forbes products.
Rajasekhar
Bangalore
[protected]
Rajasekhar
Bangalore
[protected]
Eureka Forbes — What kind of AMC and Service they does when it was under AMC
What kind of AMC and Service they does when it was under AMC Now we are ended up in paying the more money and demanding us to take the service Representative language was worst Same complaint from me, i brought 5600 Rs Eureka filter. When i wanted to replace the filter after warranty period they told me the filter and service change will cost 1800 Rs. Seems Eureka is cheating all the customers in the same way.
Filters are really expensive. I really don't understand their strategy of forcibly selling the amc. Company doesn't even track the no of free servicing performed, you need to track and plead to visit your home. This is forcing me to think about Kent or other companies, as here maintenance cost is very expensive.
I totally agree with all the feed backs above. The service charge for one year charged to me was 4800/- yesterday. These guys are cheating. Moreover these guys only call when they have to renew the service contract. In all other cases we have to repeatedly call them for service. Very Bad as a company taking advantage of consumers.
Not sure should not there by CAP on this companies to charge service charges. It is easy way for big companies to sell a product at lower rate and then bind the customer with High AMC costs year after year.
Please suggest some options where I can get rid of this company products and go for some product which is pro-consumer.
Not sure should not there by CAP on this companies to charge service charges. It is easy way for big companies to sell a product at lower rate and then bind the customer with High AMC costs year after year.
Please suggest some options where I can get rid of this company products and go for some product which is pro-consumer.
All service firms are cheat. They charged me Rs 4000 (that to after a hard bargain of discount of Rs 440 from AMC of rs 4440) for AMC, did not even include membrane filter in that cost. Not a single visit for maintenance in entire year. And after one year they have guts to call for service again.
Exactly the same even I have seen that there is not a single visit for maintenance in entire year. And after one year they just land up asking for AMC. Stating some filter to be changed etc... Again charge you extra.
I am having UV filter and wishing to change to RO since we recently changed our residence where we get hard water. The servicing agent before coming to the place is charging around 9000 for changing this UV to RO filer. Any comments please ...I have a feeling that they cheating.
I am having UV filter and wishing to change to RO since we recently changed our residence where we get hard water. The servicing agent before coming to the place is charging around 9000 for changing this UV to RO filer. Any comments please ...I have a feeling that they cheating.
Not a good product at all.
Over and above this very bad after sales or service from company.
Service persons do not attend during warranty period, instead come after warranty and charge Rs4800 as AMC + Rs3500 for pump.
Totally behind money rather than real customer satisfaction.
Over and above this very bad after sales or service from company.
Service persons do not attend during warranty period, instead come after warranty and charge Rs4800 as AMC + Rs3500 for pump.
Totally behind money rather than real customer satisfaction.
Eureka Forbes Customer Care's response, Jun 3, 2017
Verified Support
Dear Siddesh,
Please send in your customer ID and contact number so that I can get the concerned team get in touch with you at the earliest.
Regards,
Priya
Please send in your customer ID and contact number so that I can get the concerned team get in touch with you at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, Jun 5, 2017
Verified Support
Dear Siddesh,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, Jun 8, 2017
Verified Support
Dear Siddesh,
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
Pathetic product..and pathetic customer service.
After paying the AMC i am following them for almost a week to get my complain sorted out but no one turned up.
Seems I am forced to move to some other brand.
Naveen
After paying the AMC i am following them for almost a week to get my complain sorted out but no one turned up.
Seems I am forced to move to some other brand.
Naveen
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please clear it