Eureka Forbes Complaints & Reviews

This is a caution call for all residents of South Mumbai.
We were not at home when our maid was informed by security that the water filter person has come to check the water filter. Since this was a regular feature, the maid gave permission for the person to visit the house. This person entered our house and checked the filter and recommmended that, since the unit was old and not servicable anymore, we should opt for their replacement offer by paying a certain amount and left the brochure and estimate for replacement offer.
My wife then called me and asked my opinion regarding the same and gave me the name of the model offered so I could check on the net.
No such model existed for the brand we have at home.
This person came to our house under the pretext of checking our unit from the Brand Company whose filter we use. Not once did he say that he was representing Aquaguard. Only close scrutiny of the brochure made us aware that he was from Aquaguard, a water filter we do not own.

My complaint is that how can a person visit my residence and mislead us into thinking that he was from the company whose appliance we own.

Our water purifier of Classical make is under AMC with the EUREKA FORBES vide receipt number[protected] dated 29/7/2010 for three years and was due for servicing for the month of February 2011.No services has been provided by the vendor despite repeated calls to the vendor at B-6/9 Safdarjung Enclave New Delhi. Even a complaint number LS- 46 has been registered with their head office at phone number 30674952 on 7th April 2011 and further take up the issue with their higher officers Shri Ashwani Tripathi and Mr Dhir (owner of safdarjung acquaguard agency--[protected]) but to no avail. Kindly help me.

I am using Aquaguard Reviva RO water purifier for last one and half yrs. In between there was little problem of membrane but the problem was sorted out by Technician then again its running properly. I have renewed my AMC in March first week. and its filter was to be changed at the time of renewal of AMC but the Technician Ashish told that it not available right now but he will bring next week and get it changed. I trusted him but ten days passed and he didnt came when i called him he always says that filters are not available.

I also talked to MR. Manoj who is stores incharge probably , he told be he will make available in two days not one and half months have passed but i have not got my filters changed.

We are using such unpurified water bacause filters are just exausted. my daughter is suffering from Gastro...whom to complaint ..whom to say ....Company has now got only name ...if they dont have filters for last one and half months ...they should not say they are on number one position.

Its a shame that in this compettitive market they dont have filters ....technician has time to come for payment of AMC but dont have filters.

Name - Poonam Singh

Address - C- 204 , Jayanti Nagari 2, Harihar Nagar, Besa , Nagpur

Mobile - [protected]

We have given a cheque for a new aqua guard on 7.4.11 in exchange of the old aqua guard. Mr. Vijay who received it promised to install the system in 2 days. It is yet to be done.

Let me know the status

I have bought Aquaguard Total Reviva Model water furifier at 3 month before. The out put water taste is not good, regarding this i gave complaint to customer care. All most 2 month over i didn't get any responce from service dep and the problem not yet solved. I don't know waht i want to do?. Can any one help me to short out this issue?. This is my contact number [protected].

During the last servicing the concerned representative of Eureka Forbes told that both the Candle & Carbon need to be replaced . So I had made an AMC (annual maintenance contract) with a promise that candle & carbon will be replaced within a week. The representative phone no.[protected] & Name is Samrat. I had issued a cheque in companies name. But nothing has been replaced & machine is not working properly.Despite of my repetitive calling the person is not answering my call. My strong advise to all person interested for buying Water filter - Please " Don't purchase Eureka Forbes product". My phone no.[protected].

I regret to inform you that I have purchased a Aquaguard Water Purifier Classic model on 15/02/2011 thinking that we will get purified water from KMC supplied water in Mukundapur Area. We have not getting proper purified water from the machine. So we have put a complaint on 14/03/2011 docket no. 84498818, nobody came to solve the problem. Then again raised a complaint on 15/03/2011 docket no 84500428, a service man came and told us this area with this machine “Aquaguard” Classic model will never give proper purity of water and the taste will also not be changed.
Now nobody from the Company Eureka Forbes is interested to rectify or replace or change the machine to get proper purified water.
You are therefore request to take necessary action at the earliest.

This is about Aquaguard sensa+ customer service from Eureka forbes. The person by name Vivek ([protected]) lands up at the door on a sunday morning to do a regular maintenance for the water filter without taking any prior appointment. When asked to come later in the evening, he came again and did the so called maintenance service. Till then the water purifier was working fine, Ten minutes after he left home, water started leaking from it profusely. When he was contacted, he said I have reached home and cannot come now, the next being a holiday in Karnataka, he said he can come only on Tuesday. It is extremely rude on the part of this company to send some one first without any appointment and taking customer granted and then doing a shoddy job of maintenance and again not fixing it up immediately. It is clearly the fault of Eureka Forbes and I had to suffer for their mistake.
This is actually the second time, the previous maintenance service did exactly this and I had to call him again to rectify the leak. This company never learns from their mistake and the attitude of their maintenance staff is horrible.

The Aquaguad with cooler having model AGCCP is defunct for last two months. The AMC has been given to the company i.e. M/S Eureka Forbes Ltd., Forest Park Bhubaneswar on 14.05.2010 vide contract receipt no CP[protected]. Despite repeated telephonic request the service provider is totaly reluctant to provide service as terms & condition. Hence it is requested to take initiative to repair the machine immediately in order to avaoid any further legal proceedings.

your immediate response is solicited.

Collector Cum Chairman
Sarva Siksha Abhiyan, DWCRA Bhawan
Angul, Orissa
Pin- 759122

i have bought a Water purifier(RO) from eureka forbes, and as per the sales representative Mr.Rajesh Tiwari([protected]) from eureka forbes , there was a Carrying Bag coming with the model Riviera (RO) , which i have not received yet , it has been more than 2 weeks i am calling him , but he is giving me many excuses now , and these eureka people are sending many other guys to my house claiming to be demo persons for eureka forbes vaccum cleaner department . I bought this purifier from eureka forbes for prompt service only , but i am not getting any respond to my requests and complaints . after i made my payment all of their commitments have been failed . i have asked them for a invoice , they said it will come by courier , 2 weeks not received any invoice also . please dont buy anything from eureka forbes if you want good service

I have a service contract with Eureka Forbes for my aquaguard. I have not been given the terms of the contract. But from what I remember I am entitled to a free candle replacement & change a of carbon twice a year. I called the service centre for the same & the technician claims he has replaced a candle during his first visit which he did not. There is no record with us every time they drop by. They keep the card with them & can manipulate the same which they seem to be doing

This product deficiency complaint was lodged by me as follows:


"The product (AQUAGUARD TOTAL REVIVA WATERPURIFIER) was purchased on 12.06.2010 from M/S. DARSHAN ENTERPRISES, AUTHORISED FRANCHISE, EUREKA FORBES LIMITED, MATIMANDAPA SAHI, PURI, ORISSA , PIN:-752001( PHONE NO. [protected] ) and is well within the guarantee period. During nine months of purchase, it has troubled me so much that in addition to two free servicing which I have already availed, I have paid for three SFilter candles as the service provider tells that those candles had gone out of order because of impure water received from bore-well source. All the three times, I had paid two hundred thirty rupees for each of the candles. Despite two times of free servicing and three times of S Filter change, the speed of water flow has not increased; rather it has started slowing down after every time of servicing, so much so that only nine to ten bottles of water is available to our family per day for drinking purpose only. Now, the service-provider tells me that there is inadequate pressure for water-flow at my residence, which I contradict with my simple logic that, at the time of purchase, about ten to twelve buckets of water were received daily, and now only about ten bottles. I find no solution to my query and am inconvenienced beyond manageable tolerance. During the past nine months , they have changed its capacitor and blower on two occasions admitting that the trouble I am confronted with has only one equal during their entire service period as only another customer is having the similar harrowing experience.

I hope I have reached you fully. I only request you to restore my confidence of about two decades o[censored]nflinching devotion and allegiance for your products, such as Aqua guard, Vacuum Cleaner during my stint as Bank High-end Executive. I am waiting for their response and outcome of my complaint will find coverage in my subsequent writings.”


This service deficiency complaint was lodged by me in the Aquaguard

website"http://www.eurekaforbes.com/Service_Request.aspx) dated 31.03.11 and the response received today is: "Thank you for the service request. We will get back to you shortly. Your web service request ticket no is: c807f14d81e7"

• My website:- www.ittech.cz.cc

Hi,
Eureka forbes executive Kishor Kadam ( M. [protected]) had asked for appointment to show demo of Vaccum Cleaner on 25-mar-2011. He was asked to come on weekend but he came home same day at 10:00 pm!! He did the demo and forced/tried to convince for buying the product. I asked him that I need time to think and will revert. Next day I got call from Eureka forbes and I told that for now I can't buy then.
On 27-mar-2011, Kishor Kadam again called in morning and insisted to buy the product and was forcing me to explain why I am not buying it.
During conversation he started yelling at me and used abusing words !!
I have complained to his boss Farukh Patel but not sure there would be any action again this.

It is shocking that Eurka forbes is training their executives do go to such an extent!!
And there is no provision on Eurka forbes website for complaints like this.

I feel bad that I have ordered Eurka Forbes Water Purifier few days back.

Regards,
Mahesh

I PERCHASED AQUAGUARD WATER PURIFIER THROUGH YOUR REPRESENTATIVE THREE YEARS AGO. NOW THE SYSTEM IS IN OUT OF ORDER. I WANTS TO SERVICE THE SYSTEM. PL ARRANGE YOUR SERVICE YOUR SERVICE PERSON TO RECTIFY THE PROBLEM. MY CONTACT NO. [protected] & [protected].
ADDRESS: VASANTHA, DARSANA,NEAR GOVT. COLLEGE CHAVARA, (SANKARAMANGALAM,KOLLAM,KERALA

sir,
i am sumit gupta from gondia i have purchase the booster pump for aqua guard .
but last few 10 days he is not working properly.... so as early as possible please repair........
thanks.....
sumiit gupta
mob- [protected],[protected]

I have bought 1 certificates of depodit from the aforesaid company in 1994 on payment of Rs 1250 each. Rs 40,000 were promised to be paid on maturity after 18 years but now the company is not contactable on the given address and tel no:

Add - 18, MADAN MOHAN MALVIYA MARG
ADJACENT PEE KAY BHAVAN
LUCKNOW.
TEL[protected] / 237947 / 246701

KINDLY GUIDE ME ON FURTHER NECESSARY ACTION.

THANKS N REGARDS.

My customer id is [protected] and my product is Aquaguard Total Sensa (SMP+) that I purchased on 21.9.2010.

For past 6 months we have contacted your service center thrice. From the day you have installed this product, it is malfunctioning one or the other way.

Your service engineers are clueless on how to deal with it. At this point of time the product is not functioning for past 15 days. And we are without drinking water.

Therefore we need it's complete replacement and we are spearheading towards consumer court.

i have a innova aqua gurd.from 19th till i buy drinking water for my family.becoz last today was holiday & today i m missguided by the service man of them.today i hv complaint for service,they attend after two hrs of cmplnts.then the guy told me that 1 perce is not with him which is requred for my machine,he told me he will come back within 4pm.still now he will not contacted with us,we are living without drinking water.

I had launched complaint on 16th march and till today 21st march issue is not resolved complaint no. [protected]

i purchased eureka forbes uv ro water filter on[protected] from mmj marketing,shahganj,agra. at present it is under comprihensive service contract ,receipt no. 51/00014348,the expiry of which is on 01st april 2011(paid ammount to eureka forbes Rs 4000/-).about one month back it stopped giving potable water.on complaint mechanic from service centre found that cendles are choked thats why candle indicator is blinking. they tried to clean the candles(in a wrong way)by striking them but all in vain.i contacted eureka forbes officer at noida Mr. ramesh joshi(mobile no.[protected]) and mr santosh at lucknow several times on phone,also lodged complaint at eureka forbes web site but my filter is not repaired yet .i sent an e mail also to mr ramesh joshi on 8-3-2011.filter model has a faulty system.as they claim that when the candles require replacement,candle indicator shall blink,is wrong,as indicator is controlled by a built in electronic timer and has no connection with candles.due to all this i have to purchase drinking water from market giving me lot of trouble and financial burdon. kindly get my filter repaired and water tap changed free of cost under amc and oblige.
manju verma,F-6,Lawyers Colony,bye pass road, Agra-282005, u.p.
mobile-[protected]
[protected]