[Resolved] Aquaguard / Reviva — Refund or Exchange | |||
Respected sir, I Enquired best water purifier product thro your Franchisee from the following Address; No.1JNStreet Mugualivakkam, porur,chennai-600116.Tel:[protected],[protected] M-[protected] & they sent Aquaguard Reviva & fixed on 12/072012. From the DAY ONE there was sedementation of black layer ON THE WATER even after discarding 10-15 filling of storage tank . I came to know that it has only RO not the RO +UV .Very Next day i informed the manager of the franchisee to exchange with Aquagaurd (RO+UV) (Agreed to pay the Difference in the Cost )... He agreed to do so & told to wait since it takes some time for this process. I reminded more than 50 calls till now. I have full trust in your company but the service very poor.Kindly do the needful immediately. Serial no.D[protected] My Address: Dr.Ramesh vinod kumar Plot .11 Flat-F2 Royal Enclave Ramachandra nagar. MADHAVARAM Chennai-60. Mobile-[protected],[protected],[protected]. THIS was my Complaint to the Aquagaurd Customer care but no RESPONSE TILLNOW. Thank you Regards Dr. Ramesh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
This COMPLAINT is in regards to the Maintenance done for Aquagaurd Reviva on 15th July, 2017 by Aquagaurd service team.Since than there are repeated problems(today being the fourth issue)of water leakage from the filters/pipes, for which nearly all the internal pipings have been changed.
We requested your service team regarding the water leakage issue that has started again yesterday, to which they have responded that the petrol charges of the service engineer has to be borne by customer and all sort of excuses.
Please let me know is it our fault that after getting the purifier maintaned by your team it has started giving us trouble and when we are asking for service support we are getting such responses.
We humbly request you to kindly get the problem resolved.
Awaiting your response at the earliest.
Anukool Mehrotra
Flat No. 623, Block B,
Panchkula Heights
Peer Muchalla, Zirakpur
[protected]
We requested your service team regarding the water leakage issue that has started again yesterday, to which they have responded that the petrol charges of the service engineer has to be borne by customer and all sort of excuses.
Please let me know is it our fault that after getting the purifier maintaned by your team it has started giving us trouble and when we are asking for service support we are getting such responses.
We humbly request you to kindly get the problem resolved.
Awaiting your response at the earliest.
Anukool Mehrotra
Flat No. 623, Block B,
Panchkula Heights
Peer Muchalla, Zirakpur
[protected]
Eureka Forbes Customer Care's response, Aug 5, 2017
Verified Support
Dear Anukool,
I have forwarded your issue to my team in Zirakpur. They will get in touch with you shortly. Appreciate your patience.
Regards,
Priya
I have forwarded your issue to my team in Zirakpur. They will get in touch with you shortly. Appreciate your patience.
Regards,
Priya
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We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. We have made a note of your contact details and will contact you to resolve the issue. Kindly also provide us with other details like your email address and Customer ID to help us serve you better and quicker. Should you require any further assistance, please feel free to write in at [protected]@eurekaforbes.com
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