[Resolved]  Aquaguard Reviva Smart - Ro — pathetic Service level

I would rate the service level of Eureka forbes as pathetic & third category service level. I have not seen any company which has all its business based on service quality, having such a lethargic attitude towards customer service level.

I am having Aquaguard reviva smart(RO) purchased from Ahmedabad from Aquaguard sales person. Now, I have shifted to Pune. I have requested for fitting & service of my machine. Fitting was done (after charging hefty amount of Rs.250/- with no receipt given for the same) after several follow-ups.Then after calling CUSTOMER SERVICE CENTRE atleast FIVE times, one service technician came but after looking at the model, he informed that he is not trained to service this machine & he will send some senior technician. But no body came.

Finally, I had put a request at call centre on 26/11/2008 with service request no. 80769873 & I was assured that service people will visit in maximum 48 hours. No Body came.

Once again, I called up callcentre & I was told that the matter had been taken up to senior people & some body will visit within 24-48 hours. No body visited.

Once again I called up call centre & the reply as above was given. I doubt whether there are machines answering the call with human names or is it really some people sitting over there & giving same reply.

I am working with press & planning to takeup this matter in pressway now.

In nut shell, A slumber company with pathetic service levels & inefficient people.