[Resolved]  Aquaguard Ro Silver - Pkd — Annual maintenance

Purchased Aquaguard RO Silver in 2007. Customer code No[protected] Product code NO.:GWPDAGR0000000. My daughter paid AMC on 2.10.08 Rs.3340 for changing the membrane when I was in USA. I am Retd. Senior Scientist, C.L.R.I., Chennai and I am very wellversed with R.O. system as we are doing a lot of Tannery effluent disposal projects to filter suspended toxic salts during tanning and recycling by RO system to use the pure water for tanning purposes. In my cse, unnecessarily changed the membranes of the aquaguard. I got a letter from your service dept.to pay Rs.3360 for 1 yr. or 6820 for 2 years. When the membranes are in good condition and satisfy all your required specification for pure and hygene, where is the necessary to change the expensive membranes. Your Technician came and tested the output water with a meter, He himself said that the water is pure and no need to change the membranes. In fact you are making the customer to comulsorily pay for the membranes. I am prepared to pay general maintenance charge and a state comes that it is necessary to change the membranes, I pay for it. Your immediate action is pretty much appreciated.